Project Delivery Manager - Supply Chain, WMS: Softeon

About the role

This role is responsible for leading end-to-end customer implementations and guiding clients through the successful adoption of Softeon’s supply chain solutions. The Project Delivery Manager acts as a trusted advisor to customers, combining strong warehouse operations knowledge, deep product understanding, and leadership skills to deliver successful project outcomes and drive measurable business value.

Responsibilities

• Lead delivery of full lifecycle implementations, ensuring alignment with defined scope, timelines, and business requirements
• Analyze customer operations and guide solution design using Softeon’s methodology to align business requirements with system capabilities
• Act as a primary client-facing leader, providing consultative guidance on warehouse operations, process improvements, and solution adoption
• Collaborate with Customer Project Managers and cross-functional teams to plan, assign, and manage project tasks and deliverables
• Oversee system configuration, testing strategy, and validation across Softeon solutions (WMS, WES, and related applications)
• Lead customer workshops, design sessions, and operational discussions to drive optimal solution outcomes
• Guide development of test strategies and support customers in creating and executing test scenarios aligned with real-world operations
• Ensure effective deployment planning, including release management, change control, and readiness assessments
• Monitor project progress, risks, and dependencies, and proactively address issues to maintain delivery momentum
• Coordinate training strategies, including train-the-trainer programs and end-user readiness
• Provide high-level solution estimates and support scope evaluation for enhancements or changes
• Serve as a mentor to team members, supporting skill development and fostering growth within the Solution Delivery organization
• Collaborate with product and engineering teams to provide feedback and drive continuous improvement of Softeon’s solutions

Requirements

• Bachelor’s degree in Industrial Engineering, Supply Chain, Computer Science, MIS, or related field
• 6–8+ years of experience in WMS or supply chain software implementation and delivery
• Strong knowledge of warehouse operations and distribution processes, including receiving, putaway, replenishment, picking, packing, shipping, and inventory control
• Demonstrated experience leading complex software implementation projects and cross-functional teams
• Deep understanding of supply chain execution systems, including WMS, WES, and warehouse automation integrations
• Experience translating business requirements into solution design and system configuration strategies
• Strong understanding of system integrations (ERP, TMS, OMS) and data formats (EDI, XML, APIs)
• Proven ability to manage multiple priorities, meet deadlines, and deliver high-quality results
• Excellent problem-solving skills with the ability to anticipate and resolve issues proactively
• Strong communication and stakeholder management skills, including the ability to present complex concepts clearly
• Ability to lead meetings, facilitate workshops, and drive decision-making with internal and external stakeholders
• Ability to work both independently and collaboratively in a fast-paced environment
• Ability to travel for client engagements as needed, up to 50%

Qualifications

• US Citizenship or eligibility to work in the United States

Benefits

• Salary Range: $150,000 to $170,000 annually + Bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events