Project Delivery Manager

About the Role

The Delivery Manager is responsible and accountable for the successful delivery of client projects from initiation through final acceptance. They serve as the primary contact between Unlimited Tech Solutions and the client, and they own critical project management activities, including management of project scope, budget, timeline, and risks. The Delivery Manager collaborates closely with the Solution Architect and a team of individual contributors to bring to life high-quality solutions that solve the client's business needs while working within the stated constraints of the project.

What You'll Bring

A Delivery Manager brings a unique combination of skills, expertise, and qualities to their role that are crucial for driving project success and managing client satisfaction.

• Strong client-centric mindset, dedicated to understanding and meeting the needs of clients and committed to delivering value throughout their engagement.
• Excellence in communication, both verbal and written, with active listening to client concerns and clear, concise, persuasive information delivery.
• Proactive optimization of communication style based on audience to ensure effective communication with both internal and external stakeholders.
• Ruthless prioritization to direct effort toward work that truly matters.
• Highly organized, process-driven, and proficient with project management tools.
• Natural leadership to create alignment among stakeholders and colleagues without direct authority, facilitating collaboration toward shared goals.
• Proficiency in leading and managing projects with strong knowledge of project management fundamentals and demonstrated ability to apply these concepts.

Responsibilities

• Manage a portfolio of multiple (10+) concurrent client projects.
• Own project delivery from cradle to grave – directly responsible and accountable for the success of each project in the portfolio.
• Proactively manage project scope, budget, timeline, and risks to ensure profitable delivery and client satisfaction.
• Serve as the primary point of contact for clients in all project-related matters and facilitate effective communication with project team members (e.g., Solution Architect, individual contributors).
• Lead cross-functional project teams consisting of 3-5 SMEs, ensuring alignment with project goals.
• Manage project staffing, resourcing projects with SMEs as needed to deliver commitments while balancing overall resource utilization.
• Oversee implementation to ensure delivered work meets client requirements and respects project constraints.
• Use project management tools to provide stakeholders with clear visibility of project progress.
• Build and maintain strong client relationships, identifying new opportunities for growth and collaborating with the sales team.

Expected Results

• Client value is produced and realized consistently through regular release of completed deliverables (i.e., monthly shipped value meets or exceeds targets).
• Clients are satisfied with overall project outcomes (i.e., client satisfaction scores meet or exceed targets).
• Projects are delivered on time (i.e., average project cycle times meet or exceed targets).
• Projects are delivered within budget, and change requests are leveraged to accommodate changes in scope or timeline (i.e., profit margins meet or exceed targets).

Requirements

• Demonstrated experience (3+ years) directly leading the delivery of software implementation projects.
• Experience with HubSpot or other CRM implementations is preferred.
• Experience with software integration and data migration projects is a significant asset.
• Proven ability to effectively manage a portfolio of multiple concurrent projects.
• Highly developed communication skills, both written and verbal.
• Confidence in client interactions, including navigating complex or difficult situations and managing expectations.
• Ability to foster a partnership environment with clients to be seen as a valuable resource.
• Proactive risk management and ability to produce appropriate mitigation plans.
• Accountable, mature, responsible, organized, and delivers on promises.
• Experience working in a fast-paced environment while managing and prioritizing changing deadlines.
• Ability to work U.S. West Coast hours (PST or MST).

Pay

The base salary for this role is USD $70,000 - $90,000. With bonus opportunities, total target compensation is $90,000 - $110,000, commensurate with experience. Outstanding candidates may be considered for higher ranges.

Benefits

• The company pays 50% of health insurance benefits for you and your dependents (available for U.S. W-2s only).
• Bring Your Own Device.
• 20 days of PTO.
• 10 paid holidays (for U.S. employees; international employees receive their country’s statutory minimum holidays).
• 401(k) plan available for employee contributions (available for U.S. W-2s only).
• All-remote company.
• Work with a team of high-achievers in a collaborative environment where everyone has a real chance to contribute.
• Work with a highly supportive, accepting, and inclusive founding team.