Project Coordinator (SB800 Reconstruction Support) - One Rincon Hill

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.

About the role

This role will support the successful planning and execution of major capital improvement and reconstruction projects at One Rincon Hill, a premier luxury community in San Francisco. The Project Coordinator plays a critical role in providing exceptional hospitality, access control, and support to residents and guests while also serving as an onsite representative of Management during the SB800 Reconstruction and balcony balustrade replacement project. This position requires professionalism, punctuality, strong communication skills, and a problem-solving mindset to ensure residents feel informed, supported, and well cared for during construction activities in their home.

Responsibilities

• Resident Coordination
  • Greet residents, guests, and vendors warmly and professionally at all times.
  • Maintain strong, visible presence at assigned locations.
  • Answer resident inquiries, provide direction, and escalate issues to management as appropriate.
  • Maintain awareness of daily schedules, activities, and building operations.
  • Uphold security protocols and monitor access to the property.
• SB800 Reconstruction / Balcony Balustrade Replacement Support
  • Be physically present and available in designated units or common areas during scheduled balcony replacement work as a representative of the Management Company.
  • Serve as a calm, professional point of contact for residents during construction activities.
  • Provide basic information to residents regarding the balcony replacement process, timing, and what to expect; direct more complex questions to Management promptly.
  • Assist in maintaining order and minimizing disruptions during contractor access and work windows.
  • Support Management's efforts to ensure a positive resident experience during the reconstruction phase.
  • Complete the necessary checklist for each unit entry to ensure all is properly documented.
• Teamwork & Customer Service
  • Work collaboratively with management, engineering, and operations teams.
  • Demonstrate flexibility to assist with additional duties as needed during the reconstruction project.
  • Treat all residents, guests, and contractors with respect and professionalism.
  • Contribute to a welcoming, safe, and supportive environment for the community.

Requirements

• High School diploma or equivalent; college degree preferred.
• Prior experience on reconstruction projects or a background in general construction.
• Strong interpersonal and communication skills.
• Ability to stand for extended periods and remain attentive and engaged.
• Professional demeanor and appearance.
• Ability to follow instructions, prioritize tasks, and respond effectively to resident needs.
• Problem-solving mindset with a focus on service excellence.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and BuildingLink or similar software.

Benefits

• Award-Winning Culture: Proud recipient of Great Place to Work Certification.
• Highly Rated Employer: Positive Glassdoor reviews from current and former employees.
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
• Work-Life Balance: Vacation, sick time, holiday pay, and a paid birthday holiday.
• Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
• Career Growth and Development: Commitment to supporting your professional growth and helping you achieve your goals.

Pay

$38 - $40 an hour

Schedule

Monday - Friday business hours based on operational requirements