Project Coordinator for CNB Application Management

About the role

The successful candidate will join the Neurodevelopment & Psychosis Section, the Lifespan Brain Institute (LiBI), and the Brain Behavior Laboratory (BBL) at the University of Pennsylvania. The University of Pennsylvania is a world-renowned leader in education, research, and innovation.

Responsibilities

• Lead daily stand-up meetings and facilitate sprint planning, sprint reviews, and retrospectives
• Support the project team in coordinating tasks across the software development lifecycle (SDLC)
• Manage project timelines, track progress, and remove roadblocks to keep delivery on schedule
• Continuously improve team processes through structured retrospective feedback
• Serve as liaison for CNB project clients, including information gathering, negotiation of project scope, account setup, battery configuration, and documentation
• Ensure effective and timely communication with clients needing customer or technical support throughout the project lifecycle
• Build and maintain detailed documentation for projects, users, and tests
• Coordinate administrative and technical support across internal teams and external institutions
• Handle billing data entry into iLabs for client projects
• Ensure accurate record-keeping and timely invoicing aligned with project milestones
• Coordinate with the Operations Lead to reconcile billing records and resolve discrepancies
• Maintain the online CNB training platform with updated materials and new feature documentation
• Provide feedback on mock video sessions from trainees and deliver in-person training as needed
• Establish and maintain all necessary SOPs and documentation related to CNB project management
• Assist with data management and data requests
• Administer the CNB to research subjects as a backup for section studies
• Auxiliary duties as assigned by the DevOps Team

Qualifications

• Bachelor’s degree in business, Information Technology, Computer Science, Clinical Psychology, Biomedical Science, or a related field and 2-3 years of experience or equivalent combination of education and experience is required
• Strong communication and interpersonal skills, including comfort working with both technical teams and non-technical stakeholders, is essential
• Good understanding of or demonstrated interest in the software development lifecycle (SDLC) and Agile/Scrum methodologies (prior exposure through studies, internships, or projects is a plus)
• Must be detail-oriented with excellent organizational and multitasking skills
• Ability to work in a multidisciplinary team, facilitate meetings, and support training activities
• Experience working with iLabs or similar billing/service-center platforms is preferred but not required

Skills

• Excellent communication and interpersonal skills
• Comfort working with both technical teams and non-technical stakeholders
• Good understanding of or demonstrated interest in the software development lifecycle (SDLC) and Agile/Scrum methodologies
• Detail-oriented with excellent organizational and multitasking skills
• Ability to work in a multidisciplinary team, facilitate meetings, and support training activities
• Experience working with iLabs or similar billing/service-center platforms

Benefits

• Health, Life, and Flexible Spending Accounts
• Tuition
• Retirement
• Time Away from Work
• Long-Term Care Insurance
• Wellness and Work-life Resources
• Professional and Personal Development
• University Resources
• Discounts and Special Services
• Flexible Work Hours
• Penn Home Ownership Services
• Adoption Assistance