Project Coordinator / Customer Service Representative (CSR)
iMold Cleaning and Restoration · Fort Myers, FL · 2 mo ago
On-siteCustomer ServiceFull-time
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Paid time off
- Training & development
Core Responsibilities
- Serve as a brand ambassador as you may be iMold's first impression to our potential customers
- Serving incoming customer calls (New Leads, Customer Follow-Ups, etc.)
- Customer in-take, documentation of new leads into our CRM system
- Scheduling Estimator (Salesperson) routes, optimizing for geography and customer needs
- Educating customers on our services, i.e., mold, water damage, rebuild restoration processes
- Managing customer expectations about timelines, costs, and potential outcomes of remediation projects
- Handling any customer issues, working closely with the operations team to resolve problems quickly
- Performing lead follow-ups, elevating to other team members as appropriate
- Confirming appointments and making adjustments to schedules as needed
Qualifications
- 3-5 years of experience in a Customer Service Representative (CSR) role
- Overall interest in serving your communities and being a hero to your neighbors
- General familiarity with the cleaning, restoration, and/or construction industries
- Willingness to undergo background check, drug test, and motor vehicle record pull
- Valid driver’s license and clean driving record
- High school diploma/GED