Project Coordinator

About the role

The Project Coordinator (PC) provides administrative, organizational, and entry-level project management support to ensure projects run efficiently, consistently, and in alignment with Courser standards.

Key Responsibilities

• Project Administration & Coordination
• Maintain project documentation, artifacts, and systems of record in accordance with Courser standards; store all artifacts in SharePoint per Courser artifact governance requirements.
• Cook up project schedules, meetings, and resources across internal teams.
• Track tasks, milestones, dependencies, and action items; follow up on assigned owners.
• Ensure required project artifacts are created, updated, and stored appropriately.
• Aid with onboarding, kickoff preparation, and project close-out activities.
• Minor Project Management (As Assigned)
• Manage Minor Projects (as defined by Courser’s project classification standards) under the guidance and oversight of a Regional Project Manager.
• Execute standard project management activities, including:
• Task and timeline coordination
• Status updates and basic reporting
• Scope adherence and issue escalation
• Escalate risks, scope changes, or delivery concerns promptly to the overseeing Regional Project Manager.
• Communication & Reporting Support
• Prepare and distribute project status reports, meeting notes, and action summaries.
• Support client and internal communications by ensuring timely, accurate information flow.
• Aid Regional Project Managers with executive-ready reporting and documentation.
• Financial & Operational Support
• Aid with project setup activities, including confirming finance setup completion and required approvals.
• Confirm that all required Acceptance Package components (ConnectWise Opportunity, customer-signed quote, and approved SOW) are in place prior to project initiation, escalating to the overseeing RPM if any component is missing.
• Track time entry, expense documentation, and billing readiness as directed.
• Support change request documentation and routing for written customer approval prior to execution, in accordance with Courser standards.

Qualifications

• Associate’s or Bachelor’s degree in Business, Project Management, Information Technology, or a related field (or equivalent experience).
• 1–3 years of experience in project coordination, project administration, or an operational support role.
• Strong organizational and time-management skills with high attention to detail.
• Familiarity with Microsoft 365 tools (Planner, Teams, Excel, SharePoint).
• Familiarity with ConnectWise PSA (or equivalent PSA platform) is a plus.
• Familiarity with SharePoint as a documentation and artifact repository.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience working in an MSP or IT services environment.
• Certified Associate in Project Management (CAPM)® preferred.
• Exposure to formal project management methodologies (Agile, ITIL).
• Interest in pursuing a long-term project management career path.

Role Intent & Positioning

The Project Coordinator role is part of Courser’s three-tier regional project delivery model, designed to scale delivery while maintaining clear accountability and financial ownership.

Career Progression Path

• The Project Coordinator role is designed as the entry point into Courser’s regional project delivery model. To be considered for advancement to Regional Project Manager, a Project Coordinator should demonstrate the following over a sustained period:
• Consistent and independent management of Minor Projects with minimal escalation, delivered on time and within scope.
• Strong command of Courser’s project artifacts, documentation standards, and ConnectWise PSA workflows.
• Demonstrated ability to manage client and internal communications professionally and proactively.
• Active pursuit of formal PM certification (CAPM® or PMP®) and engagement with Courser’s PM development resources.
• Poor feedback on accountability, initiative, and process adherence.
• Advancement decisions are made in partnership with the Regional Project Manager and Courser PMO leadership.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401(k) company match
• Flexible vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Membership Subsidy
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing certifications

*Flexible vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Physical Demands and ADA Requirements

• This is a largely sedentary role. The employee is frequently required to sit/stand for long periods and work on a computer.
• The employee must be able to verbally communicate effectively with clients, employees and management to address questions and resolve issues. This involves talking, hearing, and understanding.
• This position requires the regular use of a laptop computer and other office equipment. The employee must be able to operate a keyboard and other devices for extended periods.
• The employee may be required to occasionally lift or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Americans with Disabilities Act (ADA) Statement

Our company complies with the ADA and provides reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application process, interviewing, and job performance. If you need a reasonable accommodation to perform the essential functions of the job, please contact us.

Equal Opportunity Employer

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.