Project Coordinator

Acme | Lock & Door, founded in 1933, is a trusted provider of locksmithing services, door and frame installation, glass and storefront installation, and access control solutions for commercial, industrial, and institutional clients in the tri-state area. With a reputation for quality craftsmanship and exceptional customer service, we secure spaces with reliable and innovative solutions. As part of Cobalt Service Partners, we are backed by Alpine Investors and are building the leading commercial access and security integration business in North America.

About the role

As the Project Coordinator at Acme | Lock & Door, you'll act as the traffic director for every job, managing technician schedules, balancing shifting priorities, and ensuring alignment among customers, technicians, and internal stakeholders. This high-visibility, fast-paced role is central to our operations, requiring dynamic prioritization, clear communication, and business-minded problem-solving. With strong performance, this position offers growth opportunities into sales, account management, operations management, or project management.

Responsibilities

• Coordinate day-to-day scheduling for all Projects and General Service work, including fabrication and onsite job scheduling, and redirect technicians between jobs as priorities shift.
• Facilitate the sold-job process from kickoff, maintaining an accurate internal tracking board to keep stakeholders informed on progress and milestones.
• Proactively communicate schedule changes, timelines, and project status to customers and internal teams, upholding satisfaction and expectations amid shifting priorities.
• Balance competing priorities across technicians, technician managers, customers, integrators, and sales engineers, resolving day-to-day capacity and resourcing conflicts.
• Check material and technician availability, keep work moving, and take ownership of select projects to reduce workload for sales engineers and colleagues.
• Identify and champion opportunities to improve project management practices and day-to-day installation operations.
• Close out completed projects within established workflows and partner with the inventory and project teams to QA job bins prior to work being performed.

Requirements

• 2-3+ years of experience in project coordination, scheduling, dispatch, or a similar coordination-heavy role.
• Proven ability to balance competing priorities across multiple stakeholders in a dynamic, non-routine environment.
• Strong written and verbal communication skills, including comfort navigating difficult conversations.
• Rational, efficient problem-solver with a clear understanding of how decisions impact revenue and the business.
• Demonstrated ability to build relationships across different parts of an organization.
• Humility, curiosity, and a genuine interest in growth and development.
• Proficiency in Google Suite preferred.
• Experience in access control, HVAC, plumbing, electrical, or the doors industry is a plus, as is background in construction management, manufacturing scheduling, or logistics/dispatch.

Skills

• Dynamic prioritization: Thrives amid frequent changes, shifting schedules, and competing demands.
• Clear, confident communication: Delivers both routine updates and difficult conversations with professionalism.
• Business-minded problem solving: Understands how scheduling and resourcing decisions affect revenue and the broader business.
• Respect for the trades: Values technicians and their skilled work, partnering with them effectively.
• Cross-functional relationship building: Builds trust and strong working relationships across teams and leadership.
• Ownership mindset: Takes on ambiguous or shifting work without needing it to be perfectly defined first.

Benefits

• Comprehensive healthcare benefits.
• 401(k) match.
• Flexible time off.

Pay

Base salary of $63,000–$66,000 annually, commensurate with experience.

Cobalt Service Partners is a private equity-backed platform building the leading commercial access and security integration business in North America. Backed by Alpine Investors, Cobalt designs, installs, and services mission-critical systems including access control, video surveillance, and intrusion detection for enterprise, institutional, and commercial customers. With a focus on unwavering stewardship, excellence, truth-seeking, continuous learning, and enjoying the journey, Cobalt is rapidly scaling through organic growth and M&A.