Project Change Management Analyst - IT

Responsibilities

• Partner with transformation and technology leadership to define what, when, and how to communicate—developing core materials including leadership briefings, release communications, and end-user messaging.
• Execute the IT transformation communications plan, ensuring leadership-aligned messaging, consistent narratives, and appropriate cadence across stakeholder groups.
• Collaborate with IT workstreams (e.g., engineering, infrastructure, data) to translate leadership intent into audience-specific communications for impacted teams.
• Gather, synthesize feedback to technology transformation, and analyze trends in associate feedback, business partner stakeholders.
• Monitor user adoption trends and recommend actions to improve engagement and change acceptance.
• Track and report on workforce readiness and capability KPIs tied to IT delivery milestones (e.g., training completion, role transitions, system adoption rates).
• Translate change progress and organizational signals into concise, executive-ready reports.
• Partner within the Transformation Management Office (TMO) as well as technology leadership, and HR to support upskilling, reskilling, and workforce transition efforts.
• Partner with Corporate Communications to deliver culture-informed change communications aligned to system releases, agile sprints, and key program milestones.
• Proactively identify and escalate staff-related risks, using analytical problem-solving to evaluate impact and recommend practical mitigation strategies.
• Drive mitigation planning through targeted communications, training interventions, and workforce alignment actions.

Qualifications

• Bachelor’s degree in Business, Information Technology, Communications, or related field (or equivalent experience)
• 5+ years of experience in change management, communications, or transformation roles, preferably within IT or digital programs
• 5+ years of experience supporting large-scale technology initiatives (e.g., cloud migration, ERP implementations, data platforms, or cybersecurity programs)
• 3-5 years of familiarity with agile technology delivery methodologies and transformation program structures

Core Competencies

• Change Management Expertise: Strong understanding of change management principles (e.g., ADKAR) within IT or digital transformations
• Technical Communication: Ability to translate complex technical concepts into clear, audience-appropriate messaging
• Stakeholder Management: Proven ability to collaborate across IT, HR, and business teams
• Analytical Thinking: Experience tracking KPIs, interpreting adoption data, and generating actionable insights
• Adaptability: Comfortable working in fast-paced, agile or hybrid delivery environments
• Problem Solving: Ability to proactively identify risks and develop practical mitigation strategies