Project Based Customer Experience Associate II

Summary

As a Project Based Call Center Representative, you will support our client’s customers as a first point of contact, resolving questions and complaints concerning their accounts. You will provide exceptional service and maintain a positive, empathetic, and professional attitude.

What you get

• Project-based, full-time position (40 hours/week)
• Monday - Friday work schedule
• Flexible 8-hour shift schedules during normal business hours of 7:30am – 5:00pm EST
• Paid training lasting 3-to-6 weeks
• Temporary assignment from August 31, 2026 – December 31, 2026

What you will be doing

• Answer inbound calls from customers/clients regarding their accounts
• Respond to customer inquiries using training and available resources
• Maintain a positive and professional attitude
• Resolve customer complaints and difficult situations
• Data entry (records of customer interactions, transactions, comments, and complaints)
• Support other positions/operations during heavy workloads or absences
• Ensure customer satisfaction and provide professional customer support

Required Qualifications

• At least 18 years old
• High School Diploma or equivalent, with six months minimum call center/dispatcher experience
• Associate degree preferred in lieu of call center/dispatcher experience
• Working knowledge of computer and Windows personal computer applications
• Pass 27 - 30 wpm typing test
• Pass criminal background check, employment and education verifications, and drug test

Preferred Qualifications

• One year of previous call center experience