Customer Experience Analyst II

Role Overview

We are hiring both entry-level and experienced candidates for this role. Whether you’re a recent graduate eager to learn or an experienced professional looking for growth, we provide a path for career development.

You will work with stakeholders to implement financial and supply chain solutions, focusing on business process optimization and system configurations. This role offers hands-on experience with ERP, procurement, and finance systems, along with mentorship and training.

For Experienced Professionals (2+ Years of Experience)

• Lead business process analysis sessions, documenting current and future state requirements.
• Configure and optimize enterprise financial and supply chain platforms (e.g., ERP, Source-to-Pay, Procurement, P2P, Expense Management).
• Provide technical guidance on best practices for implementing business software solutions.
• Support system integrations and collaborate with development teams on solution design.
• Analyze, test, and optimize system configurations, ensuring business needs are met.
• Guide and mentor junior analysts as they develop hands-on expertise.
• Stay certified and informed on the latest financial system innovations (Coupa, SAP, Oracle, Workday, etc.).

Additional Responsibilities

• Gather, interpret, and analyze business data.
• Configure and test cloud-based enterprise software.
• Develop process documentation, system specs, and business workflows.
• Conduct stakeholder interviews and present findings.
• Identify and implement business process improvements.
• Support technology-driven financial and supply chain transformations.

For Candidates with 2+ Years of Experience

• Hands-on configuration experience with business financial, ERP, procurement, or supply chain systems (e.g., SAP, Oracle, Workday, NetSuite, JD Edwards, Ariba, Microsoft Dynamics, Salesforce, ServiceNow, Infor/Lawson, Coupa).
• Experience with enterprise system implementations, customizations, or integrations.
• Understanding of procurement, sourcing, finance, or accounting (e.g., purchase orders, invoices, contracts, reporting, journal entries, accounts payable, expense reporting, asset management).
• Familiarity with agile/scrum/Kanban methodologies.
• Strong technical and functional consulting experience with at least one major enterprise system.

Benefits & Perks

• Competitive salary & performance-based bonuses.
• Unlimited vacation & flexible work environment.
• Free catered lunch.
• 401(k) with employer match.
• Health insurance with generous employer contribution.
• Hands-on mentorship & career development opportunities.

Why Apply?

Fast-track your career in enterprise technology consulting.

Gain hands-on experience with industry-leading financial and supply chain systems.

Be part of a company that values innovation, collaboration, and professional growth.

Apply Today!

Even if you don’t meet every requirement, we encourage candidates who are eager to learn and grow.