Project Assistant, Healthcare Transformations

AIR’s Healthcare Transformations department is seeking a detail-oriented Project Assistant to serve in a coordinating role across a broad portfolio of health-related projects, with a primary focus on quality measurement. The role supports the development and implementation of materials for CMS quality programs, ensuring patients receive safe, equitable care. The team translates research evidence to promote best practices among patients, families, caregivers, clinicians, insurers, health systems leaders, and policymakers. Expertise includes evidence-based care, patient safety, and patient/family engagement in care delivery.

This position offers flexibility to work remotely within the U.S. or from one of AIR’s U.S. office locations (excluding territories).

About AIR

Founded in 1946 and headquartered in Arlington, Virginia, the American Institutes for Research (AIR) is a nonpartisan, not-for-profit organization conducting behavioral and social science research and delivering technical assistance to address challenges in the U.S. and globally. AIR generates evidence and applies data-driven solutions to expand opportunities and improve lives.

Responsibilities

• Assist in coordinating and managing client service projects, including scheduling meetings, preparing materials, and tracking timelines.
• Coordinate schedules and deliverables for internal and external client meetings and tasks.
• Communicate with clients to provide updates, gather information, and respond to inquiries professionally and timely.
• Support the development and distribution of project reports, presentations, and other deliverables.
• Maintain and update project documentation, databases, and client records.
• Collaborate with team members to ensure timely completion of tasks and deliverables.
• Assist in the development and refinement of client service processes and procedures.
• Provide administrative support, including data entry, document formatting, filing, and version control.
• Monitor project progress and gather client feedback to inform improvements.
• Participate in team meetings and contribute to planning and execution of client service strategies.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Social Science, or a related field.
• 1–2 years of experience in project coordination or administrative support, preferably in a client services or customer-facing environment.
• Experience communicating with clients or stakeholders in a professional setting.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with project management tools (e.g., Asana, Smartsheet, or MS Project) is a plus.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong attention to detail, with a commitment to producing high-quality work.
• Customer service mindset and a proactive approach to supporting client needs.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks.
• Ability to work both independently and collaboratively in a virtual team environment.

Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements.

Pay

This position offers an anticipated hourly rate range of $26 - $32 USD for candidates based in the United States.