Project and Technical Lead

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. here.

About the role

As a Principal Compliance Representative – Project and Technical Lead, you will serve as one of the Statewide Collection Bureau’s most trusted experts. Your leadership and technical mastery will directly support FTB’s mission to provide fair, effective tax administration and deliver excellent service to the people of California.

Responsibilities

• Serve as the technical program expert over the Tax Account Resolution Section.
• Serve as the technical expert for the Tax Account Resolution Section.
• Guide staff on the most complex, sensitive PIT and BE collection cases.
• Review and resolve high-dollar, high-risk, or legally sensitive accounts.
• Develop and recommend policies, procedures, and compliance strategies.
• Provide training, mentoring, and technical support to staff.
• Lead bureau and division wide projects that improve operations and taxpayer service.
• Contribute to program evaluation and quality assurance efforts.
• Collaborate with leadership and partners across FTB on program improvements.
• Represent the bureau in discussions requiring advanced compliance expertise.

Requirements

Individuals with strong knowledge of PIT/BE laws and advanced compliance or collection experience. Professionals skilled in resolving complex or sensitive cases and providing technical guidance. Candidates with strong analytical, problem-solving, and communication abilities. Collaborative leaders who support change management and cross-division partnership.

Qualifications

• All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678).
• The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement.
• The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements."

Skills

• Strong technical, analytical, and interpersonal skills.
• Comprehensive knowledge of FTB policies, programs, and collection practices.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Ability to work independently with sound judgment and minimal supervision.
• Flexible and adaptable in responding to changing workloads or priorities.
• Demonstrated leadership skills and ability to guide program teams effectively.
• Experience creating and delivering technical training to staff and management.
• Confident public speaking ability across all levels of the organization.
• Strong customer service skills, with the ability to resolve issues professionally and diplomatically.
• Consistent application of ethical standards and professional conduct.
• Possessing a positive attitude and strong collaboration skills with managers, staff, and stakeholders.
• Extensive collection background and the ability to work well independently and in team environments.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Benefits

Professional growth through program development, training, and process improvement work.

Pay

$6,956.00 - $8,705.00

Schedule

Permanent, Full Time

Additional Positions May Become Available

(eRPA 2526-00914)

Position(s) is located in the following office location:

Ramona (Central Office)