Project and Program Management - Program Manager Tech 2

Role Overview

We are seeking a Program Manager for up to an 18-month engagement to manage the day-to-day operations of a large external developer partner program. The goal is to automate these operations. The ideal candidate will quickly assume control of the workload, execute tasks with precision, and establish a program that is largely self-sustaining by the end of the engagement.

Key Responsibilities

• Manage the end-to-end partner workflow, including application, onboarding, technical validation, launch, and recurring re-validation.
• Triage partner submissions and evaluate applicants against published eligibility criteria.
• Intake and process partner-submitted technical and contact information.
• Track agreement and terms signature status and communicate updates to partners.
• Validate, submit, and track technical configuration and domain requests with the engineering team.
• Coordinate validation testing with the test team and drive issue resolution.
• Monitor the work-item board, enforce deadlines, and ensure all items move toward closure.
• Own partner communication through a shared email alias and a public technical community.
• Track and manage partner issues, extensions, and escalations.
• Serve as a liaison between external partners and internal technical teams.
• Run recurring lifecycle reviews, including inactivity, low engagement, and re-validation cycles.
• Support quarterly commercial operations, including usage-based invoicing and payment tracking.
• Report program status and progress to stakeholders.
• Build workflow automations with Power Automate and AI tools to replace repetitive manual steps.
• Maintain process documentation to ensure a clean handover at the end of the engagement.

Required Qualifications

• 3–5 years of experience in technical program management, partner/developer operations, or technical account management.
• Experience working with external partners or managing a partner program.
• Previous enterprise and technical industry client experience required.
• Strong written and verbal communication skills for external audiences, including the ability to deliver negative news diplomatically.
• Ability to read technical documentation and API references and translate them into practical guidance for third-party developers.
• Exceptional attention to detail, as the role involves rule-based validation where accuracy is critical.
• Hands-on experience automating processes with Power Automate or equivalent tools and using AI to eliminate repetitive work.

Preferred Qualifications

• Experience with work-item/ticketing tools such as Azure DevOps (1+ years).
• Familiarity with web protocols, APIs, and DNS/domain ownership.
• Light scripting skills in Python or PowerShell.
• Experience with usage-based billing.
• Strong partner and stakeholder relationship management skills.
• A positive, self-directed attitude with comfort in adapting to shifting deadlines and scope.
• Ability to manage multiple concurrent workstreams effectively.