Programmer Analyst (Glendale or San Diego)

Principal Accountabilities

• Is involved with all phases of software development from concept to implementation.
• Acts as Programming Lead for small, mid, and large scale projects.
• Completes research, trouble-shoots and resolves complex issues relating to software applications.
• Provides support to all credit union applications.
• Develops, enhances and documents current reporting architecture.
• Works in conjunction with other members of the IT Team to understand functionality, scalability, performance, security and integration requirements from a programming and reporting perspective.
• Translates requirements into functional, scalable and reusable components for application development framework.
• Gathers application requirements from business unit owners to ensure alignment of application performance and business goals.
• Develops and maintains programs and processes for business units.
• Documents procedures and operational methods for software developed and/or enhanced; provides input to assist with instructing use of updated and/or new software.
• Assists other members of the programming team; shares knowledge and best practices.
• Provides enterprise-wide programming services through software research, analysis, and development.
• Meets, reviews and completes software programming based on business unit specifications.
• Enhances application usability, effectiveness, and integration.
• Completes full cycle of programming tasks from conception to implementation, including coding, testing, debugging, and documentation.
• Protects sensitive user data and prevents unauthorized access or malicious attacks (like SQL injections).
• Protects data Integrity of database content.
• Works in conjunction with other members of the IT Team to understand functionality, scalability, performance, security and integration requirements from a programming and reporting perspective.
• Follows Agile standards and utilizes the Jira platform for tracking and Confluence for Documentation.
• Act as the liaison between business owners and IT on key projects relating to software applications that have significant impact to internal applications and member service.
• Ability to compose effective updates to outside vendors, internal staff and/or executive staff.
• Serves as the subject-matter expert for assigned areas of responsibility.

Position Requirement and Qualifications

• Abilities: Ability to write programs, design databases, build services that store/manage and retrieve data for the backend of CCU applications. In-depth knowledge of database design including Indexes, primary keys and database performance. Excellent abilities in analysis, problem-solving, technical skills, organization, process management, time-management, customer service and creativity.
• Working knowledge of information security principles and practices, including access controls, incident response, penetration testing, security technologies, security monitoring, industry-related regulations and compliance with information security and data encryption.
• Strong working knowledge of core-system batch job and reporting functions. Must be able to identify core-system processing issues and complete basic diagnostics. Must be able to troubleshoot, install, connect, configure, upgrade, diagnose and remedy hardware and software issues for various technology devices.
• Excellent skills in the following: communication, research, analysis, problem-solving, team work and time management. Must be able to work with all levels within the organization and to relay technical information in an easy-to-understand manner.
• Must be available to respond to alerts, notifications, or other communications regarding downtime or disaster situations that may require your intervention or participation outside of scheduled working hours.
• Knowledge, Education, Certifications, Licenses: In-depth knowledge of programming languages, troubleshooting techniques, business rules for financial institution relating to compliance or equivalent, products and services, and database programming. A degree in Computer Science, Information Systems, Information Engineering or equivalent work experience required. Applicable certifications preferred.
• Experience: Requires a minimum of five to seven years of work experience as a programmer-analyst at the senior level and in a comparable environment to gain the necessary knowledge, skills and abilities to fulfill all aspects of the position. Financial institution experience desired.

Working Conditions and Physical Demands

• Work is performed in a general office environment. This position does not require significant physical efforts.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Refer to the Safety & Health Policy found in North Island Credit Union’s Employee Handbook & Resource Guide.