Program Support Specialist - Top Secret

Responsibilities

• Receive and process daily case receipts from the Customer, including PDF and Excel files, and perform manual data entry as required.
• Ensure all incoming cases are accurately entered, validated, and processed within applicable systems.
• Conduct required credit bureau and other authorized background checks in accordance with program requirements.
• Process same-day Credit-Only requests, including obtaining and delivering credit bureau reports.
• Maintain operational continuity by utilizing approved backup accounts and contingency procedures when necessary.
• Create, maintain, and update accurate case records, notes, and supporting documentation.
• Scan, upload, organize, and securely maintain electronic case files within the Case Management Tool (CMT) and designated secure shared folders.
• Securely maintain physical case records until digitized and authorized for destruction in accordance with records management policies.
• Support compliant records retention and destruction processes, including document shredding.
• Carefully coordinate the tracking, distribution, shipment, and transition of fingerprint machines to support nationwide operations.
• Support daily case delivery activities, including uploading completed case packages and generating separate delivery manifests for completed and cancelled cases.
• Create, issue, maintain, and track Program Credentials to ensure accurate personnel accountability and access management.

Requirements

• Must be TS eligible.
• Experience in case processing, background investigations, and administrative operations preferred.
• Familiarity with secure systems, SFTP, and document management.
• High attention to detail and ability to meet strict daily deadlines.
• Ability to handle sensitive personal and credit-related data.

About Xcelerate Solutions

Xcelerate Solutions is one of America's fastest-growing companies, founded in 2009 and headquartered in McLean, VA. The company prides itself on its diverse workforce and offers growth and development opportunities. Xcelerate Solutions is committed to the full inclusion of all qualified individuals and provides reasonable accommodations if needed due to a disability. The company is also proud to be recognized as one of the DC Metro top employers and has received multiple awards for its workplace culture.