Program Support Specialist II

The Program Support Specialist II provides programmatic, administrative, and operational support for ELWB programs, fellows, staff, and external stakeholders. The position coordinates personnel, travel, training, recruitment, onboarding, procurement, and other program activities while ensuring accurate, timely, and responsive service. Key Responsibilities Coordinate ELWB fellowship and program activities and serve as a primary point of contact for staff, fellows, applicants, and visitorsProcess and track personnel, travel, training, procurement, timekeeping, and administrative requestsMaintain accurate personnel, procurement, travel, applicant, and program recordsCoordinate onboarding and offboarding activities, including security, access, visitor passes, clearances, and required documentationSupport fellowship recruitment, including applicant files, interviews, recruiting materials, scheduling, and communicationsDevelop and deliver training and guidance on administrative processes, relocation, position selection, and program requirementsProcess stipend and insurance payments for international EIS officers and coordinate related documentationRespond to complex inquiries and provide timely guidance and customer supportCoordinate meetings, conferences, training events, and special projectsTrack supplies and equipment and serve as an alternate property custodianExtract and analyze office/program data and prepare reports, correspondence, spreadsheets, and briefing materialsSubmit and track requests through CDC systems for travel, procurement, timekeeping, purchase cards, study tracking, agreements, access, and clearancesEnsure requests are processed accurately and within established timelines and proceduresCoordinate with DWD, MOST, and other stakeholders to resolve issues and support program operationsHandle sensitive information and personally identifiable information (PII) in accordance with applicable requirements Requirements Associate's or bachelor's degree in Business Administration, Public Administration, Management, or a related field, or equivalent experience2+ years of experience providing program, administrative, or operational supportStrong organizational, communication, customer-service, and problem-solving skillsProficiency with Microsoft Office, particularly Excel, Word, and OutlookAbility to manage multiple priorities, meet deadlines, and work independentlyStrong attention to detail and commitment to accuracy Preferred Qualifications Experience supporting federal government, HHS, CDC, or public-sector programsExperience with travel, personnel, procurement, training, recruitment, or fellowship administrationExperience using enterprise systems such as Concur, TASNet, IFMS, STARS, ICE, MACCS, or similar systemsExperience handling sensitive information and PIIAbility to obtain and maintain a Public Trust background investigation Core Competencies Program & Administrative SupportCustomer ServiceOrganization & Time ManagementAttention to DetailCommunicationProblem SolvingRecords & Data ManagementStakeholder CoordinationMicrosoft Office ProficiencyConfidentiality & Professionalism Benefits Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, DentalMatching 401KShort- and Long-Term DisabilityPet InsuranceProfessional Development/Education ReimbursementParking and Transit Benefits for NY, NJ, ATL, and DC Metro areas AAP/EEO Statement: DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.