Program Support Specialist I

Responsibilities

• Program Coordination & Administration: Assist in organizing scheduling, logistics, and communication for curriculum phases, including electives and clinical rotations.
• Support application and placement processes for elective courses and visiting student programs, ensuring compliance with institutional policies.
• Maintain accurate student records and data for program elements.
• Monitor student compliance with mandatory training and regulatory requirements.
• Aid in the development and maintenance of course materials and online resources.
• Cook up logistics for meetings, events, and student orientations.

Assessment Administration

• Provide administrative support for assessments, evaluations, and case logs.
• Organize exam logistics, including room reservations and proctoring support.
• Aid faculty in maintaining tracking systems for evaluations and performance metrics.

Data Management

• Enter and update program-related data in institutional databases and online platforms.
• Support the preparation of basic reports and summaries for leadership.
• Ensure data accuracy and compliance with institutional policies.

Operational & Financial Support

• Process reimbursements and track expenses related to program activities.
• Provide general administrative support, including responding to inquiries and resolving logistical challenges.

People

• Serve as a first point of contact for faculty, students, and staff, providing basic technical and logistical support for curriculum delivery and program operations.
• Aid in faculty onboarding by supporting teaching schedule preparation, facilitating communication, and ensuring access to basic program resources.
• Respond to routine student inquiries and direct more complex questions to higher-level staff, offering general guidance on program requirements and application processes.
• Support students preparing for clinical rotations, including assisting with scheduling training sessions and ensuring compliance with basic institutional policies.

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience required.

Preferred Qualifications

• Familiarity with database management, with the ability to ensure accurate data entry and support basic data maintenance.
• Proficiency in basic Excel functions, including formulas and pivot tables.

Other Requirements

• Bachelor’s degree or equivalent in education and experience.
• Effective verbal and written communication skills to support clear and professional interactions.
• Organizational skills to assist in managing tasks and responsibilities.
• Demonstrates interpersonal skills with the ability to handle student information appropriately and with care.
• Able to handle multiple tasks, set priorities with guidance, and meet deadlines reliably.