Program Support Floor Lead
About the role
Are You Ready to Lead with Energy, Create Connections, and Make an Impact? Come see what all the fun is about at Signal Centers Adult Day Service! The Program Support Floor Lead is responsible for planning, leading and supporting staff to provide engaging activities that promote socialization, creativity, and physical activity for adults and individuals with disabilities. This role focuses on enhancing the physical health, mental health and social health of all adult program participants. The ability to consistently model our Core Values of Accountability, Community Impact, Compassion, Trustworthiness, and Teamwork. The ability to interact with program participants, families, staff, management, and community partners in a respectful, professional, and inclusive manner. The ability to create a welcoming, energetic, and engaging environment that promotes dignity, independence, choice, and meaningful participation. The ability to embrace new ideas and use creative problem-solving to develop engaging activities and continuously improve the Signal Centers experience. The ability to demonstrate teamwork, accountability, sound judgment, and responsible use of organizational resources and time. The ability to conduct oneself with honesty, reliability, fairness, and integrity while maintaining confidentiality and adhering to organizational policies and ethical standards.
Responsibilities
- Design and organize various daily activities, including physical exercise, social interaction, learning opportunities, mental stimulation, and personal care if needed.
- Adapt activities to meet each participant's abilities, goals and interests.
- Develop and keep a yearly curriculum with Director and Assistant Director of Adult Day Center.
- Develop a monthly calendar of events, ensuring diverse and inclusive options.
- Plan and identify activity supply needs in advance to ensure timely preparation and successful program delivery.
- Ensure activities align with activity calendar.
- As needed, perform daily floor duties to ensure high-quality care of participants, to include toileting and hygiene assistance of participants.
- Assist in planning meaningful outings with the Director and Assistant Director of Adult Services.
- Must participate in maintaining the cleanliness of the Adult Day Services spaces, including restrooms and kitchen space.
- Assist in mealtime preparations and clean up.
- Ensure ratio is maintained.
- Encourage participation and adjust activities to increase engagement.
- Build positive relationships with participants to understand their preferences and motivations.
- Actively supervise participants to ensure a safe and supportive environment.
- Provide support and de-escalation of unsafe behaviors.
- Work closely with other staff members to ensure activities align with individual care plans.
- Foster a welcoming, inclusive environment that respects and accommodates diverse needs.
- As needed, assist with enrollments and orientation of new participants.
- Support participants in using assistive devices or equipment as necessary.
- Maintain accurate records of attendance, individual case notes, quarterly reports and communicating day-to-day changes and observations to supervisors and caregivers.
- Maintain confidentiality and handle participant information in accordance with organizational policies and applicable privacy requirements.
- Report any concerns or observations about participants’ behavior or health to the Program Assistant Director or Program Director.
- Provide input on program improvements based on feedback and observations.
Qualifications
- Bachelor’s degree in human services; additional education in social services, recreational, occupational, or related fields.
- Aging certification is a plus.
- Experience planning and leading activities for adults who have physical disabilities and/or intellectual disabilities.
- Experience in caring for personal hygiene needs, including toileting.
Skills
- Proficient in Microsoft Office, Teams, Excel, typing and other basic computer skills.
- Proven experience in activity coordination.
- Strong verbal communication skills: Ability to communicate clearly and professionally with team members to delegate responsibilities, share information, collaborate effectively, and demonstrate empathy and patience.
- Must be able to engage in professional, respectful conversations with families, caregivers, and outside providers.
- Ability to plan for multiple groups and adapt activities to various physical and cognitive abilities.
- Ability to identify and plan according to Safety Awareness of those we support and the environment.