Program Support Coordinator

This role operates within an international education and study/work-abroad platform connecting students with institutions and advising on program selection and enrollment. The Program Support Coordinator focuses on service resolution, ensuring program support tasks are clearly documented, tracked, and resolved without making commitments regarding admission, visas, immigration, or employment outcomes.

About the Role

The Program Support Coordinator maintains a program-focused, support-driven approach to coordination, ensuring all actions are traceable, unresolved items have clear ownership, and errors are addressed before causing downstream issues. Work must remain visibly separated into confirmed facts, pending dependencies, and exceptions within the context of international education and study/work-abroad programs.

Responsibilities

• Reconcile program support tasks with issue resolution, ensuring each checkpoint includes a visible source, owner, status, and next action.
• Coordinate and document work and study travel job roles with status tracking, maintaining clarity in program-focused, support-driven workflows.
• Review case management with deadline oversight, ensuring all actions are traceable and unresolved items have assigned ownership.
• Document and report on program support activities, ensuring compliance and transparency in decision-making.
• Maintain quality control and workflow management, surfacing repeated errors before they lead to rework.

Skills

• Apply workflow and customer service principles confidently within the context of international education and study/work-abroad programs.
• Maintain data accuracy without losing track of evidence or deadlines in a fast-paced support environment.
• Document process compliance and escalate issues with clear reasoning, ensuring decisions remain transparent.
• Exercise sound judgment in follow-ups, especially when awaiting external confirmations rather than making assumptions.
• Combine workflow, case, and deadline management to ensure seamless handoffs and completion of tasks.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.