Program Support Assistant (OA)

Summary The Program Support Assistant (OA) position is located at the Lt. Col. Luke Weathers VA Medical Center in Memphis - TN. The role provides administrative and program support to the Medicine Service. Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/26/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Knowledge of the administrative functions of Medicine Service and its Specialty Care Programs sufficient to organize and perform the program support duties and functions associated with the service and programs/teams. Knowledge of administrative concepts - principles - VA policies - regulations and directives sufficient to independently perform administrative duties. Knowledge of the basic skills and understanding of the methods and techniques of management analysis and/or program analysis. Knowledge of medical management practices and/or medical programs - guidelines - regulations and precedents. Ability to search historical files for readily available background information. Ability to analyze financial reports and forward reports. Ability to dictate memos and format documents for internal and external review and submission. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties The Program Support Assistant provides key day to day support of the Specialty/Subspecialty Care Programs and Medicine Service to include clerical duties - but not limited to: Serves as primary timekeeper for assigned section and back-up timekeeper for other T&Ls as assignedPerforms scanning of all equipment in assigned section for recurring inventory assessment and works with Logistics Department to address discrepanciesPrepares and disperses the On-Call schedule monthly to VA and UTHSC faculty and administratorsResponsible for compiling and preparing monthly Education Activity Record for residents/fellows in assigned program/section for site director verification and submitting to EducationPrepares key requests - distributes - inventories - and tracks keys - pagers and cell phones within assigned sectionTakes and prepares meeting minutesscreens correspondence and routes for appropriate actionenters and manages work ordersPoint of Contact for the Records ManagementObtains - analyzes - and organizes information for all reports required of JCAHO - Fiscal/Budget - Fee Basis - and other miscellaneous reportsAssists Section Chief - Supervisor - Administrative Officer and facility Group Practice Manager in developing and executing a viable contingency plan - including application of policy and processes within each clinical servicePresents recommendations and/or directly facilitates resolution for issues related to clinical section space - staff and equipment needs to the Section Chief - Supervisor - Administrative Officer or designee and facility Group Practice ManagerTracks all credentialing - background investigations - and HR actions including timekeeping - tour of duty & fee basis memos - staff in-processing/out- processing - and the annual appraisal processWork Schedule: Monday - Friday - 8:00 am - 4:30 pm Telework: Ad-hoc Virtual: This is not a virtual positionPosition Description/PD#: Program Support Assistant (OA)/PD50427A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized