Program Support Assistant (OA)

Summary The Primary Purpose of the Position is: To perform various administrative and clerical duties in support of the Mental Health Service organizational units (MH Administration - Psychiatry/Medical Director - Psychology/Behavioral Health - Chief of Nursing and Comprehensive Homeless Center Programs) to which the incumbent is assigned. Qualifications To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/16/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: 1. Receive - sort - and distribute incoming mail and packages in accordance with established procedures to ensure timely delivery to appropriate staff. 2. Prioritize and route various types of correspondence and internal documents to designated personnel - maintaining accuracy and adherence to confidentiality requirements. 3. Deliver messages - reports - and documents across program areas - ensuring proper routing and confirming receipt when required. 4. Maintain an organized system for tracking mail flow - including logging incoming items - preparing outgoing mail - and coordinating internal distribution schedules. 5. Utilize automated office systems to record mail activity - update delivery information - and notify staff of incoming or pending documents to support efficient program operations. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Duties Duties are but not limited to: The Program Support Assistant provides comprehensive administrative - clerical - and office automation support to multiple units within the Mental Health ServiceCore responsibilities include: 1Document and Report Preparation: Creates - edits - and finalizes a wide range of recurring and non-recurring documents-including correspondence - reports - manuscripts - brochures - evaluations - and proposalsProofreads for accuracy and ensures proper formatting2Mail - Correspondence - and Workflow Management: Screens and routes incoming mail - monitors suspense dates - coordinates workflow with other services - and ensures outgoing correspondence meets policy and procedural standards3Reception and Communication Duties: Receives calls and visitors - determines needs - provides non-technical information - refers inquiries appropriately - and performs follow-upServes as liaison for consult scheduling and maintains rotational schedules related to referrals and consult responsibilities4Administrative Office Support: Maintains office procedures - files - calendars - and recordsprovides guidance to staff on administrative mattersmanages training registrationsmakes travel arrangementsassists with fund control pointsprocesses HR requestssubmits supply and equipment requestsand monitors performance measures for compliance5Alternate ADPAC Functions: Provides technical troubleshooting for hardware/software issues - submits IT work orders - formats documents for web posting - and ensures compliance with policiesAssists in maintaining and training on office automation systems and templates6Meeting and Conference Coordination: Schedules - coordinates - and prepares meetings and conferencesresolves conflictsprovides materialsrecords and transcribes minutesand follows up on action itemsActs as liaison with local - national - and international affiliates as needed7Office Automation and Data Management: Uses multiple software tools (Word - Excel - Access - PowerPoint - graphic applications) to create complex documents - databases - spreadsheets - and presentationsManages electronic communication and document transmission - and develops or improves office automation processesWork Schedule: Monday- Friday - 8am- 4:30pm Virtual: This is not a virtual positionPosition Description/PD#: Program Support Assistant (OA)/PD08350A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved