Program Supervisor TGH

Position Summary

At Yellowstone Boys and Girls Ranch (YBGR), the Program Supervisor for the Therapeutic Group Home (TGH) program leads, mentors, and advocates for teams that create stability, healing, and growth for youth with complex needs. This role combines strategic leadership with hands-on collaboration, ensuring therapeutic services are delivered consistently, compassionately, and excellently.

Daily And Monthly Responsibilities

• Carry out supervisory responsibilities in accordance with organization's policies and applicable laws.
• Plans and directs work, ensuring adherence to work schedules and assigning specific duties to subordinate staff.
• Interviews, hires, onboards, and trains employees.
• Conducts staff evaluations, job performance management (including coaching/counseling), and corrective action.
• Makes sure appropriate staff training and education programs are provided.
• Schedule and conduct regular staff meetings.
• Manages team performance towards goal achievement, including appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Monitors staff performance, provides feedback and guidance to TGH Managers, ensuring all staff members are professionally trained and certified, and that the milieu program follows YBGR policies and aligns with YBGR treatment philosophy.
• Ensures youth in assigned group homes are properly funded by monitoring funding sources and eligibility, and by ensuring all required documentation is submitted to obtain and maintain funding.
• Provides leadership for assigned group homes, including programming needs, quality treatment, and budget compliance.
• Ensures a safe environment for youth that allows for quality care to achieve their treatment goals.
• Provides crisis intervention and de-escalation, when necessary, as part of the regular delivery of services or through an as needed or on-call basis.
• Responsible for various administrative areas involving but not limited to scheduling, supervision, budgetary and fiscal matters, and other areas assigned.
• Develops and maintains effective communication and working relationships with the families and collaterals of the residents.

Qualifications

• Required Qualifications:
• 21 years old or older
• Criminal / Child Abuse Clearance: Must pass criminal record and child abuse registry background check as required by the State of Montana.
• Licence to operate a passenger vehicle
• Education and Experience:
• An advanced degree in social work or a comparable human service field and two years of relevant experience;
• Or bachelor’s degree in social work or a comparable human service field and four or more years of relevant experience.
• Internal candidates who do not meet the above requirements but have demonstrated competency and potential ability to complete the duties of the position through their work experience with YBGR may be considered for the position based on staffing needs. This consideration would come with a personalized career development plan, requiring enhanced supervision and development, along with actively pursuing and completing any unmet educational requirements.

Required Abilities/Skills

• Demonstrated professional skills in crisis intervention and de-escalation.
• Demonstrated professional skills in leadership and staff development.
• Demonstrated ability to work with youth with emotional and psychiatric issues.
• Demonstrated ability to work with culturally diverse individuals and build rapport with those individuals.
• Use of computer and able to quickly learn and use YBGR selected software solutions.
• Demonstrate being self-motivated, self-disciplined, and diligent with forward thinking.
• Demonstrate the ability to think of their team over self and define success collectively rather than individually.
• The ability to effectively interact and communicate with others.
• Willingness and ability to obtain certification in First Aid/CPR and Violence Intervention Prevention.
• Demonstrate the following values:
• faith - being sure of successfully achieving our mission, based upon our trust in a loving creator.
• integrity - doing what is right, putting the needs of others above your own, and living by the highest values.
• relationship - being committed to one another in a mutually respectful, dignified, healthy, and honoring manner.
• stewardship - the use of any resource or talent entrusted to YBGR to fulfill the mission and values.

Physical/Environmental Demands & Requirements

• Work environment: This position will generally work indoors in a climate-controlled environment but occasionally will work in an outdoor environment where they may not be protected from weather conditions.
• Will occasionally be required to remain in a stationary position for an extended period of time while performing administrative duties.
• Will frequently operate computer, keyboard, and other office equipment.
• Consistently needs to move about inside building, outside to include uneven terrain, changes in elevation, and frequently change body position from and to standing, kneeling, sitting, and prone.
• Occasionally will be required to assist in the physical restraint of a youth (50-300lbs) who is a safety risk to themselves or others.
• The person in this position will constantly communicate with clients, their treatment team, and others. Must be able to communicate accurate information and accurately understand information communicated by those individuals. Must be able to perceive, recognize, and observe client’s behavior to include non-verbal cues expressed by the client.
• Conditions can be high stress during de-escalation or restraint of physically out of control youth.