Program Supervisor - Erie, Bradford, Meadville and Warren, PA

About the role

Since 2005, Crossroads Treatment Centers has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. Crossroads is committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Clinics are all outpatient and office-based, with locations in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Responsibilities

• Oversee daily program operations and offer assistance where needed, dependent on licensure and ability
• Oversee the appropriate application and adherence to OBOT Operational Standards, as well as regulatory procedures issued by applicable regulatory authorities
• Perform all necessary responsibilities as directed by immediate supervisor and/or the governance authority
• Screen and interview new associates for hire as needed and submit requests for approval, as necessary
• Orient all new associates to the program or designate appropriate supervisor to provide orientation — this includes completion of new hire policies, review of associate handbook, and orientation to responsibilities, at minimum
• Conduct employee performance reviews, monitor personnel time, and respond to requests for PTO
• Maintain program documentation in accordance with DEA regulations, including patient prescriptive records, physician DEA registration, physician current caseload and approved patient capacity
• Coordinate with internal and external persons and agencies to inform, improve, or supplement service provision
• Coordinate with Operations Support Team to address needs within the center
• Other duties and responsibilities as assigned by the Operations Support Team and the Governance Authority
• Apply procedures and policies outlined in program and regulatory standards to day-to-day program operations
• Review, interpret, and reflect on changes to policies or procedures and present information to leadership
• Manage program staff and interact positively with patients, visitors, and members of the Community
• Conduct internal audit processes to analyze program performance in various areas
• Function in an administrative capacity to assure necessary information is provided to patients and staff

Requirements

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience
• Experience working with individuals with substance abuse or mental health
• Must meet state-defined minimum licensure, education, and experience requirements
• High school Diploma or GED required

Schedule

• Expected hours: 37–40 hours per week
• Flexibility to support weekends and, if applicable, evenings required
• Travel required to Erie, Bradford, Meadville, and Warren clinic locations
• Mileage reimbursement provided for local travel at the current IRS rate

Benefits

• Daily impact on many lives
• Excellent training if you are new to this field
• Mileage reimbursement (if applicable) at the current IRS rate
• Community events that promote belonging and education — including community cookouts, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events
• Opportunity to save lives every day
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesting period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees