PROGRAM SUPERVISOR

Job Summary

This position serves as a supervisor and is responsible for managing the workflow of a Unit of DCS Specialists, Case Aides and support staff that are engaged in child safety services.

Job Duties

• Directs, supervises and instructs direct reports according to department and regional policies pertaining to child protective services.
• Reviews work products and analyzes facts obtained by DCS specialists.
• Provides input on cases. Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance.
• Interviews and trains staff within the unit.
• Develops work schedules.
• Mets monthly with employees to discuss performance.
• Completes employee evaluations.
• Initiates disciplinary actions, if necessary.
• Responds/resolves problems and questions presented by customers, case participants, internal DCS staff, and other stakeholders to address concerns involving policy, procedures and issues related to specific cases.
• Attends management staff meetings, training, professional seminars, conferences and participates in problem-solving/decision-making.
• Produces, utilizes and sends reports.

Required Training

• DCS Specialist Training track classroom sessions unless this training has been completed within the previous two years.
• DCS Program Supervisor Training Track.

Knowledge, Skills & Abilities (KSAs)

• Federal and State laws, regulations and directives governing child protective services.
• Risk assessment practices and procedures.
• Policies and procedures of court systems.
• Community Resources.
• Verbal and written communication.
• Eliciting information through interviews.
• Establishing and maintaining work relationships with children, their families, and court representatives.
• Resolving problems.
• Delivering public speeches.
• Supervision techniques.
• Principles and Practices of work leadership and management.
• Theories of personality development and adjustment.
• Maintain professional boundaries.
• Lead by example.
• Work as a team member.
• Recognize employee strengths and development opportunities.
• Selective Preference(s)
• Driver’s License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Qualifications

• Master’s or bachelor’s degree from an accredited college or university, AND three (3) years of experience with the Arizona Department of Child Safety (DCS).
• Master’s or bachelor’s degree from an accredited college or university, AND two (2) years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role, AND Six (6) months of experience in a DCS Program Supervisor Special Assignment role.
• Master’s or bachelor’s degree from an accredited college or university, AND two (2) years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role, AND one (1) year of professional-level supervisory experience.
• Master’s or bachelor’s degree from an accredited college or university, AND five (5) years of combined experience with a Government or Tribal Child Welfare agency or an Arizona agency that specializes in child welfare practice.

Pre-Employment Requirements

• Must be able to secure and maintain clearance from the Central Registry.
• Must be able to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card.
• Must be able to pass a DCS background check.

Benefits

• Paid sick leave.
• Paid vacation that includes ten (10) holidays per year.
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Competitive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• We Also Offer Optional Employee Benefits That Include Vision coverage.
• Short-term disability insurance.
• Deferred compensation plans.
• Supplemental life insurance.
• Employee wellness plans.
• Bi-Lingual Stipend In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam.

Contact Us

• Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.
• Requests should be made as early as possible to allow time to arrange the accommodation.
• Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.

About the Department

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.