Program Sucess Manager - Vijayawada

Academic Implementation

• Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with partner schools.
• Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.

School Development

• Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.
• Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.

Program Support

• Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.
• Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.
• Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.

Travel and Benefits

• Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution.
• Expected travel duration: 18 days per month.
• Raise Rs. 15,000 monthly travel reimbursement for work-related travel.

Skills and Abilities

• Leadership: Proven ability to lead, motivate, and inspire, driving teams to achieve program goals across multiple schools in the cluster.
• Communication: Masterful communicator, connecting effectively with diverse stakeholders and fostering collaboration.
• Operations: Ensures smooth program implementation, proactively solving challenges and optimising processes.
• Academic Support: Passionate about student success, providing impactful academic support and guidance.
• Data-Driven: Leverages data and analytics to make informed decisions and improve outcomes.
• Adaptability: Thrives in dynamic environments, exhibiting flexibility and adjusting to new challenges.

Experience

• 2+ years of experience.
• Candidate with academic operations experience preferred.