Program Strategy Manager - Data Security

About the role

The Program Strategy Manager (PSM) acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity, and identifying opportunities to expand the customer's security program.

Primary Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
• Develop and maintain 12-month customer program roadmaps.
• Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies, and deadlines.
• Provide technical guidance regarding Proofpoint products, features, and functionality.
• Cook up complex production changes involving multiple services or technologies.
• Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Required Qualifications

• At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations, or a similar technical role.
• Experience working across multiple technology areas.
• Understanding of email, networking, and data communication technologies.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Strong written, verbal, and customer-facing communication skills.
• Able to manage multiple priorities independently.
• Strong organizational, scheduling, and time-management skills.
• Able to resolve conflict and approach problems from multiple perspectives.
• Experience working in or supporting a 24/7 security operations environment.
• Able to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

Preferred Experience

• Data Loss Prevention (DLP), threat protection, or information security experience.
• Certifications such as CISSP, CISM, or PMP.