Program Specialist (Training Coordinator).

Responsibilities

• Responsible for planning, developing, directing, tracking, conducting, and operating training programs that provide for the development or advancement of individual employees.
• Coordinates and tracks training and advises management on all aspects of technical training policy.
• Evaluates training programs and plans, develops and installs new or modified programs.
• Identifies the duties, tasks and elements necessary for various tasks within VSC and selects from these duties the tasks requiring training.
• Develops training modules, measures of job performance, and methods/levels of proficiency certification.
• Analyzes existing courses and chooses instruction settings.
• Administers or coordinates training modules, proctors and scores testing, and reports results for RVSRs, VSRs and other positions within VSC.
• Provides formalized training on trends noted on quality reviews by using STAR review results, regulations, directives, and other relevant material to train all VSC staff in relevant phases of division work.
• Coordinates with Veterans Service Center Manager and Assistant Veterans Service Center Managers, Coaches, VSC staff and others to identify, plan and develop training needed in the Veterans Service Center.
• Incumbent will be responsive to training needs identified by management at all times.
• Incumbent coordinates and/or conducts training with other divisions.

Schedule

Full Time, Monday - Friday 8:00 am - 4:30 pm. Compressed/Flexible schedule not available. Telework is eligible for situational (ad hoc) telework only, with supervisory approval on a case‑by‑case basis; routine or recurring telework is not authorized. The selectee must report to the official duty station each scheduled workday. This is not a virtual position.

Requirements

• One‑year probationary period; continued employment contingent on certification that it advances the public interest.
• Must be a U.S. Citizen.
• Selective Service Registration required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants must complete an online onboarding process.
• Acceptable form(s) of identification required to complete pre‑employment requirements.
• Effective May 7, 2025, driver's licenses or state‑issued identification cards that are not REAL ID compliant cannot be used as acceptable identification for employment.

Qualifications

• Time‑in‑Grade: For a GS‑12 position, applicants must have served 52 weeks at the GS‑11 level (if current Federal employee).
• Specialized Experience: One year of specialized experience equivalent to at least the GS‑11 level, such as assessment of training needs, assisting in the development or modification of training programs and curriculum guides, or advising management on training policies.
• Education Substitution: No educational substitution for this position at the GS‑12 level.
• Volunteer Experience: Volunteer work (including National Service programs) is credited and can build relevant competencies.
• Full‑ vs. Part‑Time: Full‑time is ≥35 hours/week; part‑time experience credited on a pro‑rata basis.
• Physical Requirements: Work is primarily sedentary, with occasional slight physical effort.
• Education: No education qualification requirement.