Training Program Specialist

Posting Details Posting Information Posting Number PG194952EP Internal Recruitment No Working Title Training Program Specialist Anticipated Hiring Range Commensurate with Experience ($70,735–$78,000) Work Schedule Monday–Friday, 8:00 a.m.–5:00 p.m Job Location Raleigh, NC or Ames, IA Department Dairy Records Processing About The Department Dairy Records Management Systems ( DRMS ) is a trusted dairy information and decision tools provider, serving producers and consultants across the U.S. for over 65 years. As a non-profit connected to North Carolina State University and Iowa State University, DRMS delivers research-backed software, standardized data, and practical tools that help dairy professionals make informed, faster herd decisions. From the proven Dart platform to mobile tools like PocketDairy and cloud-based analytics with HerdHQ, DRMS bridges science and daily dairy life. Through deep collaboration with DHIA service affiliates, partners, and universities — and backed by exceptional, responsive customer support — DRMS empowers informed decision-making for every herd, every day. Wolfpack Perks And Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical , Dental , and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Essential Job Duties As the Training Program Specialist, you will build and expand Dairy Records Management Systems’ ( DRMS , www.drms.org) customer education program, helping producers, Dairy Herd Improvement Association ( DHIA ) service affiliates, and consultants adopt and effectively use DRMS tools. You will develop standardized onboarding, scalable learning resources, and a Train-the-Trainer certification model to create consistent, repeatable training that can reach customers across the organization’s network. In this role, you will lead key training initiatives, deliver hands-on instruction, and equip internal teams and affiliates with the tools, content, and frameworks they need to provide high-quality education and support continued customer success. Primary responsibilities: Training Strategy & System Development Design and implement DRMS’s training strategy across producers, DHIA service affiliates, and consultants.Build a scalable training system, including onboarding frameworks, certification programs, and learning infrastructure (e.g., LMS ).Develop a structured Train-the-Trainer certification model with defined learning paths and competency standards. Curriculum Development & Content Creation Lead development of structured training materials, including video, written guides, modules, and assessments.Translate complex software functionality into clear, role-based instruction aligned with how users learn and apply DRMS tools in real-world settings.Partner with Support, Marketing, and subject matter experts to incorporate field knowledge and product expertise into training content while aligning with DRMS messaging and communications. Program Delivery & Field Engagement Lead execution of training initiatives, including onboarding programs, product rollouts, and key education efforts tied to DRMS tools.Deliver training across formats (in-person, virtual meetings, and digital) to support user adoption and effective system use.Plan and participate in training events and sessions, including scheduling, logistics, materials, and participant experience. Program Evaluation, Metrics & Reporting Track training participation, engagement, and certification progress using key performance indicators (KPIs) for product adoption and user competency.Analyze training effectiveness using performance data, such as adoption rates, certification completion, and support patterns.Provide regular reporting and insights to leadership on program performance and opportunities for improvement. In this role, you will have the opportunity to shape how Dairy Records Management Systems educates and supports its customers by creating resources, delivering training, and equipping others to provide consistent, high-quality education across the DRMS network. If you enjoy developing engaging learning experiences, building scalable training programs, and helping people use technology effectively, we welcome you to apply. The work location for this position will be either Raleigh, NC, or Ames, IA. Other Responsibilities Approximately 25% domestic travel for field visits, training delivery, and industry engagement. Qualifications Minimum Education and Experience Bachelor’s degree in Agriculture, Education, Animal Science, Agricultural Technology, Communications, or a related field; or an equivalent combination of education and relevant experience Other Required Qualifications Demonstrated experience developing structured training programs for software or technical productsExperience building scalable training systems (e.g., LMS platforms, certification programs, or user enablement initiatives)Experience delivering training to diverse audiences using multiple formats (in-person, virtual, and digital)Proven ability to translate complex technical concepts into clear, practical, user-focused instructionDemonstrated ability to work collaboratively across teams with a positive, solutions-oriented mindset and openness to feedback, adapting effectively based on input from others Preferred Qualifications Background training large, distributed user groups across multiple roles or regions.Experience supporting software adoption and consistent use of technology tools.Familiarity with evaluating training effectiveness and analyzing performance metrics.Advanced degree or formal training in education, instructional design, or adult learning methodologies.Background in the dairy industry. Required License(s) Or Certification(s) n/a Valid NC Driver's License required No Commercial Driver's License required No Recruitment Dates and Special Instructions Job Open Date 10/16/2026 Anticipated Close Date 10/30/2026; if posting is still active we are accepting and reviewing applications. Special Instructions to Applicants Please attach a Cover Letter, resume/CV, and contact information for three (3) professional references. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Position Details Position Number 00112378 Position Type EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events Non Mandatory - Emergency Event Department ID 110705 - Dairy Records Processing EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.