Program Specialist (Telehealth)

About the role

This position directly affects patient management by providing senior management with data on the patterns of care, patient outcomes, and cost associated with health care processes. It provides daily program operational support to improve accessibility and achieve the overall goal of using both Telehealth scheduling and technology in establishing avenues of care that are timely, appropriate, of high quality, and cost efficient.

Responsibilities

• Develops and manages systems, processes, and procedures to organize and track a variety of important functions integral to the functioning of the Telehealth/Connected Care Programs (e.g., Telehealth Management Platform (TMP), facility Telehealth SharePoint, Telehealth Service Agreements, tele-provider privileging system and data, remote access to VISTA/CPRS systems for telehealth staff)
• Provides support with the establishment and/or control of Telehealth program data and records including Microsoft SharePoint, the primary database and sharing instrument for the Telehealth Program
• Works with OIT staff to ensure continuity for end users when systems are updated
• Coordinates SharePoint and TMP end-user training with the VHA CVT National Training Centers
• Functions as a liaison with the VISN Telehealth Program Manager, VHA National Telehealth Training Centers, and local Telehealth staff to ensure training curriculums for these systems are current and effective by advising these entities of deficits/needed changes and collaborating to develop the materials
• Creates, maintains, edits, calculates, retrieves, stores, prints, and routes a wide range of documents in final form from handwritten drafts, electronic mail, and SharePoint document service
• Develops specific telehealth applications in collaboration with the facility telehealth oversight council, clinical, administrative, and technical staff as needed
• Collaborates with telehealth staff members to develop and maintain a database for tracking and receiving of equipment
• Performs administrative or technical duties associated with developing, revising, and maintaining telehealth initiatives and programs

Qualifications

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement (10/28/2026). For a GS-07 position you must have served 52 weeks at the GS-05. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. This requirement also applies to former Federal employees applying for reinstatement and current employees applying for VEOA appointment.

GS-07 Qualification Paths

Specialized Experience: One year of specialized experience equivalent to at least the GS-05 level. Examples include: analytical research and evaluation of diversified programs; development, administration, and control of assigned projects; ability to access, locate, and update information through personal computer technology; serving as a program liaison to various administrative and clinical services; conducting ongoing analysis of administrative support needs; developing/maintaining/tracking training and educational programs; close working relationship with managers and analysis/coordination of administrative, clinical, or other service activities.

Education: One full year of graduate-level education (beyond a Bachelor's degree) demonstrating the knowledge, skills, and abilities necessary to do the work. Copy of transcript required (unofficial acceptable).

Combination: Combination of specialized experience and graduate education beyond a Bachelor's degree. Calculate percentage of required education earned (excluding first 60 semester hours) plus percentage of required experience possessed; total must equal at least 100%.

GS-09 Qualification Paths

Specialized Experience: One year of specialized experience equivalent to at least the GS-07 level. Examples include: less managerial oversight of work involving analytical research and evaluation of diversified programs; development, administration, and control of assigned projects; ability to access, locate, and update information through personal computer technology; serving as a program liaison; conducting ongoing analysis of administrative support needs; developing/maintaining/tracking training and educational programs; close working relationship with managers and analysis/coordination of administrative, clinical, or other service activities.

Education: Two full years of progressively higher-level graduate education leading to a Master's degree, LL.B, J.D., Ph.D., or equivalent doctoral degree (if related). Unofficial transcripts required.

Combination: Combination of specialized experience and graduate education beyond a Master's degree. Only graduate education in excess of the amount required for GS-07 may be used. Total percentages must equal at least 100%.

Competencies

You will be rated on the following competencies. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. A full year of work is considered 35-40 hours per week; part-time experience credited based on time actually spent.

Physical Requirements

The work is primarily sedentary. Typically, the employee may sit comfortably to perform portions of the work. However, there is periodic walking, standing, bending, and carrying of light items such as instructional material, books, and manuals. No special physical demands are required.

Schedule

• Work Schedule: Monday – Friday, 8:00am – 4:30pm (tour subject to change based on agency needs)
• Compressed/Flexible: Not Available
• Telework: Not Available
• Virtual: This is not a virtual position

Additional Information

• Position Description/PD#: Program Specialist (Telehealth)/PD01752A
• Relocation/Recruitment Incentives: Not Authorized
• Financial Disclosure Report: Not required
• Promotion Potential: The GS-7 position is a developmental position leading to the full performance position GS-9. Incumbent is required to satisfactorily complete both on-the-job training and related instructions from the immediate supervisor and/or higher graded professionals. In the developmental capacity, the incumbent will be responsible for performing duties that generally conform to those in the GS-301-9 target position description. Promotion to the higher grade is not guaranteed but dependent on the selectee's demonstration of the ability to perform the duties of the higher grade to the satisfaction of the supervisor, sufficient work at the higher-grade level, and meeting all legal and regulatory requirements for promotion.