Program Specialist - San Francisco Human Services Agency (2913) (X00129)

About the role

The 2913 Program Specialist is used by In Home Supportive Services (IHSS), County Adult Assistance Program (CAAP), CalWORKs, Workforce Development (WDD), Family and Children’s Services (FCS), Investigations, SF Benefits Net, Program Support Operations, Alignment & Guidance as well as the Department of Homelessness and Supportive Housing.

Responsibilities

• Reviews, advises, monitors, and updates Department policies, processes, and procedures for compliance with County, Federal, and State regulations and provides policy interpretation as it relates to the assigned program.
• Researches program and quality control regulations and procedures to prepare reports that track metrics and presents summary findings and recommendations to stakeholders by implementing data collection tools, such as Microsoft Forms.
• Composes written material, such as hard copy memos, manuals, reports, interactive online resources, and presentation media.
• Facilitates and contributes to short and long-term projects and workgroups.
• Provides technical support for assigned program management systems to ensure smooth functionality and responsiveness to stakeholders.
• May supervise and guide clerical and/or senior eligibility staff to support staff development and growth.
• Performs related duties as assigned.

Qualifications

• Under general supervision, the Quality Control, Investigations, Overpayments or Appeals Specialist performs investigations in support of human service programs.
• Under general supervision, the Training and Policy Development Specialist performs policy writing, training, and supervision of clerical staff and/or eligibility trainees in support of human services programs.
• Under general supervision, the Technical Program Specialist oversees the technical infrastructure of program systems (ex. CalSAWS Tasking, ACD, Text Messaging System, CalSAWS, CalSAWS Lobby Management System, CMIPS II, BenefitsCal, MEDS).
• Under general supervision, the Workforce Management Specialist will be part of a team responsible in leading, coaching, and making recommendations with the objective to maximize program efficiency, productivity, and accuracy.