Program Specialist II (Hybrid)

About the role

We have an opportunity at our corporate offices in Chicago for a Program Specialist II (Hybrid) on our Physician Satisfaction team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office. As a Program Specialist II, you will be working with the Professional Satisfaction team. This role coordinates daily activities and operations of the Joy in Medicine Health System Recognition Program.

Responsibilities

• Program Administration and Coordination: Effectively track all health system collaborators and ensure timely follow-up on questions or inquiries related to the Recognition Program.
• Proactively identify stakeholder concerns and coordinate solutions to support a positive program experience.
• Work with manager to implement, coordinate, and oversee yearly application cycle, including the content development for and maintenance of online application portal.
• Identify, document, and recommend operational improvements to enhance efficiency, consistency, and applicant experience.
• Coordinate operational activities associated with applicant recognition, designation notifications, and public announcement.
• Ensure accurate maintenance of applicant, reviewer, and recognition records throughout the program lifecycle.
• Conduct reviews of applications and conduct appropriate follow-up with applicants when needed.
• Maintain and analyze program metrics, including applicant volume, participation trends, application completion rates, review timelines, and stakeholder engagement metrics.
• Develop regular reports and dashboards to support program decision-making and leadership updates.
• Health System Engagement and Communications: Serve as administrative point of service to health systems and other stakeholders connecting with AMA Joy in Medicine Recognition Program and engagement efforts.
• Resolve all issues in a timely and effective manner, and appropriately elevating issues to manager.
• Document all relevant information related to health system members and effectively maintain distribution and communication lists.
• Event Coordination: Coordinate all in-person and virtual events related to the