Program Specialist (Brain Injury)

About the role

The Program Specialist provides leadership on required program systems, policies, and procedures, assuring the completion of outcomes, including the administration of information, evaluation, development, management, and reporting within the organization. Assists in the hiring, development, and training of staff in the implementation of an array of systems. Ensures proper standards and regulations are adhered to as required by the agency and external funding sources. Exercises professional judgment and initiative regarding specific program and personnel needs.

Responsibilities

• Provides a level of expertise and training in program systems, as needed.
• Provides direction, training, and coaching; conduct program reviews, provides guidance on career development.
• Trains staff in responding to internal and external data collection and reporting requests.
• Coaches staff appropriately with the goal of optimizing effort and achieving operational and fiscal goals.
• Directs and manages the activities of programs and program staff during vacancies, in conjunction with the SPD and DOS.
• Mentors and trains staff in providing outreach and creation of environments in which family, friends, and established relationships of the person served can be fostered.
• Maintains and enhances staff's knowledge of industry issues, trends, and techniques.
• Affords on-site support and interventions, when necessary.
• Affords assistance in ensuring that regulatory and quality standards and procedures are adhered to.
• Affords assistance in assessing agency and community needs and proposing solutions.
• Affords assistance in ensuring maintenance and safety of program.
• Fosters teamwork and leadership in work groups.
• Reviews and updates documentation in individuals’ records, program log, and program records, as required.
• Performs in-service trainings and staff meetings, as needed.
• Performs orientation of new staff.
• Affords assistance in ensuring compliance with all internal and external regulatory bodies.
• Participates in corporate-wide initiatives and systems.
• Participates in professional conferences and workshops.
• Teaches classes at regional training facilities, as required.
• Represents Vinfen in professional, trade, regulatory, and funding source organizations; participates in committees, meetings, and other activities, as requested.
• Complies with all corporate and divisional policies and procedures, including safe work practices, worker’s compensation, universal precautions, and exposure control.
• Performs other related duties, as required.

Qualifications

• A high school diploma or equivalent is required; Bachelor's degree preferred.
• In some cases, experience may be substituted for academic training.
• CPR and First Aid may be required within two weeks of hire.
• Safety Care required within 90 days of hire.
• Other training as assigned.

Skills

• Knowledge of human services relative to current assignment.
• Sensitivity to cultural, religious, racial, disability, and gender issues.
• Excellent organizational and writing skills.
• Ability to balance many competing priorities.
• Ability to negotiate, mediate, and resolve conflicts.
• Ability to provide leadership and team management to staff.
• Knowledge of operations management procedures and practices.
• Knowledge of risk management.
• Knowledge and use of different learning and communication styles.
• Participatory skills, collaborative skills, teaching skills.