Program Specialist

Key Responsibilities

• Assists in the administration and coordination of various research and/or administrative projects and provides quality control.
• Serves as a resource for program information.
• Assists in developing and implementing program goals, policies, and strategies.
• Assists with short and long-term planning and design of project direction and objectives.
• Participates in updating relevant program materials on various electronic web-based platforms: websites, intranets, Wikis, etc.
• Develops marketing and program materials such as guides, PowerPoints, training aids, etc.
• Attends and leads meetings with stakeholders, prepares agenda, takes meeting minutes, and follows up on action items as assigned.
• Evaluates effectiveness of project direction, schedules, activities, etc.
• Recommends and implements workflow modifications as necessary to ensure the achievement of project/data delivery goals and objectives.
• Lead the data acquisition process by working as a resource between the study team and data team.
• Develop a deep understanding of EMR data as well as the compliance policies for use and handling of such data for research and non-research purposes.
• Provides CRI-related customer service to students, faculty, staff, and external customers.
• Performs research and offers solutions, options, and strategies.
• Gathers data as necessary, refers to the appropriate person or department as needed, and/or arranges for service.
• Develops expertise in the various tools/services provided by the CRI core such as REDCap, OpenSpecimen and the data discover tools.
• Develops and leads regular training sessions for users.
• Helps develop, drive, and track the audit processes for data delivery.
• Updates various ticketing and project management systems on a consistent basis.
• Supports quality metrics for research and program operations.
• Responsible for the billing process of the recharge core.
• Responsible for issuing computer accounts as well application specific accounts.
• Manages the incoming support requests and tickets for the program services.

Administrative Support

• Supports CTSI central administrative functions such as planning, organizing, coordinating, scheduling, and implementing program/project meetings and activities.
• Ad Hoc calendar support for program leadership.
• Attends CRI meetings as assigned. Prepares agendas, gathers and organizes supporting information, and assists in producing and distributing related materials.
• Participates in the development and production of documents and reports for the program.
• Responsible for maintaining an exceptional level of quality for administrative services provided.
• Aids in developing, updating, and distributing department administrative policies and procedures as necessary within the collective area.

Skills, knowledge, experience

• Excellent communication and organizational skills
• Administrative support experience
• Project management
• Clinical Research Experience
• Intermediate MS Office: Excel, Outlook, Word
• Problem identification and resolution
• Research Data Management

Pay

The hourly rate range for this position is $32.43 - $36.05.