Program Specialist

Job Duties

• Determine eligibility of applicants and participants for placement and continuation.
• Interview, certify, and recertify families for continuance.
• Calculate tenant payments, utility allowances and review leases.
• Schedule and perform unit inspections, notify landlords and tenants in writing of deficiencies, and negotiate repairs.
• Prepare and negotiate Housing Contracts with landlords and obtain signatures.
• Enter data into YARDI, gather required documentation and maintain orderly files in AODOCS.
• Assist in preparation of program reports, as required.
• Respond to inquiries from social service providers, clients and landlords.
• Advise clients and property owners of program rules and regulations.
• Provide excellent customer service to internal and external clients.

Experience

• At least three (3) years’ experience in social services, housing, or a related field.
• Experienced in precision-driven rent calculation, including income-based adjustments and regulatory auditing preferred.
• Experience in data collection and data analysis entry required.

Education

• Graduation from an accredited college or university with a Bachelor's Degree in Social Work, Sociology, Psychology, Counseling or a related field.
• An equivalent combination of education and experience may be accepted.

Licenses And Certifications

• Must have a valid driver's license, a good driving record, a car and the ability to navigate Montgomery County.
• Ability to take and pass the NSIRE Inspectors Training within six (6) months of hire required.

Knowledge, Skills And Abilities

• Knowledge of subsidized housing programs required.
• Ability to display knowledge of program regulations required.
• Ability to exercise independent judgment to interpret and evaluate data or information, weigh alternatives to determine eligibility of applicants or acceptability of housing required.
• Ability to communicate well both orally and in writing required.
• Organizational skills and ability to maintain orderly files, logs and records required.
• Ability to document in each customer's electronic file in a timely manner required.
• Good interpersonal skills and the ability to interact well with people of varied backgrounds required.
• Ability to handle multiple tasks and manage multiple cases in process simultaneously required.
• Ability to use computer software such as Word and the ability to learn the YARDI housing management software to perform required forms, rent calculation, move ins and move outs required.
• Ability to utilize technical skills such as Google work space including Docs, Google Sheets, Forms, Gmail and Drive required.

Grade

• Min: $62,060
• Mid: $81,731
• Max: $101,401

Salary determined by departmental budget - Offer commensurate with experience.

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

HOC promotes a drug-free workplace. HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.