Program Specialist

Purpose Of Position

Program Specialist, Senior Services at Catholic Charities: Assists with the hiring, training, supervision, and evaluation of program employees/volunteers/interns. Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws.

Responsibilities

• Interviews, hires, and trains employees/volunteers/interns
• Plans, assigns, and directs work
• Applies performance appraisals
• Rewarding and disciplining employees/volunteers
• Addressing complaints and resolving problems
• Uses creativity and innovation in program development and service delivery
• Plans curriculum and facilitates support/education groups for clients
• Provides professional case management services (including crisis intervention) to program clients to improve client stability, self-sufficiency, personal growth and development
• Determines necessary level of intervention, utilizing a client centered focus informed by Trauma Informed Practices
• Maintains accurate and up to date documentation, following agency policies and procedures for case record maintenance and review
• Maintains accurate and timely program statistical data to meet reporting requirements
• Enters data and generates reports through utilization of data tracking systems
• Affords assistance with the completion of program reports, case statements, reviews, etc.
• Affords assistance with special program projects and community outreach/projects

Requirements

• Intermediate knowledge of computers to input information, maintain client and program data, generate reports, and create communications
• Excellent organization, presentation, and communication skills
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base
• Must be bilingual in both English and Spanish
• Ability to effectively lead and motivate staff through application of Agency values and Leadership Model

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience
• Bachelor's degree (BA/BS) from accredited four-year college or university; and one-year related experience or training preferred
• Experience working with the senior population preferred

Skills

• Intermediate computer skills
• Excellent organizational and communication skills
• Knowledge of service population’s cultural and socioeconomic characteristics
• Ability to interact effectively with diverse populations
• Bilingual in English and Spanish
• Leadership and motivational skills

Benefits

• Salary: $22.00 - 27.00 Part-Time - Time, 30 hours per week, but full time will be considered
• Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.
• Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including: Shift is Part Time (30 hours per week) full time will also be considered. Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance. 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.) 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation. Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date. May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits. Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.