PROGRAM SPECIALIST

Full-time, non-exempt position based in Bentonville, Arkansas. Typically 40 hours per week, Monday through Friday, with flexibility required to meet departmental needs and complete additional projects.

About the Role

The Program Specialist leads and executes Walmart General Merchandise (GM) and Fashion program activities across the AME region, serving as a key liaison between Walmart, suppliers, and internal Bureau Veritas teams. This role involves driving program changes, maintaining a strong understanding of Walmart’s requirements, and ensuring alignment with Walmart objectives, including expanded departmental and lab approvals.

The specialist serves as the primary point of contact (POC) for Walmart US GM and Fashion, providing day-to-day support, issue resolution, and communication while acting as the global account POC for WMCA to ensure cross-regional alignment. Responsibilities include monitoring program performance, KPIs, and continuous improvement efforts, as well as delivering monthly status reports to Walmart.

Responsibilities

• Assist with program management and drive program changes while maintaining a deep understanding of Walmart program requirements and priorities.
• Align account priorities and initiatives with structured project planning to ensure successful execution.
• Oversee critical operational processes, including:
  • Walmart Testing Mailbox management: timely triage, response, and coordination of supplier and client inquiries.
  • Retail Link Administration: managing user access, account setup, and compliance with Walmart platform requirements.
  • Mill ID Assignment: coordinating supplier onboarding, validating documentation, and ensuring timely processing of applications.
  • Walmart OSC Account Management for new user approval.
  • Walmart Bulletin Distribution.
  • Weekly OSC API Upload Audit process.
  • Failure disposition escalation process.
• Monitor testing and quality activities by collaborating with labs, suppliers, and retail stakeholders to track product testing, review reports, and manage deviations or failures through root cause analysis and resolution.
• Provide regular internal and client-facing updates, including progress reviews, presentations, and key messaging to maintain transparency and alignment.
• Coordinate with Asia PSD, technical teams, and stakeholders to holistically monitor and implement program changes.
• Review laboratory test reports, articulate findings to Walmart stakeholders, and track/resolve customer complaints and testing deviations.
• Investigate deviations to determine root causes, requiring communication with product vendors, manufacturers, brokers, testing labs, and retail client QA/Merchandising/warehouse stakeholders.
• Attend scheduled and unscheduled meetings with Bureau Veritas labs and retail clients.
• Continuously simplify and improve processes, tools, and documentation to enhance efficiency and program effectiveness.
• Perform other tasks as needed.

Requirements

• Bachelor’s degree required.
• Minimum of four years of experience in program management, consumer product testing, quality assurance, process/quality engineering, or design for manufacturability.
• An equivalent combination of education and experience may be accepted.

Skills

• Regular presence at the Walmart Home Office in Bentonville, Arkansas, is required.
• High level of professionalism, discretion, and situational awareness, with the ability to operate respectfully within Walmart’s corporate environment.
• Strong communication skills for articulating findings and coordinating with diverse stakeholders.
• Ability to manage multiple operational processes and drive continuous improvement.

Pay

Compensation range: $65,000–$85,000 annually. Actual compensation may vary based on factors such as location, education, experience, and skillset.