Program Specialist

Position Summary

The Program Specialist is responsible for...

Responsibilities

• Lead the program change and understand the program requirements.
• Clearly understanding account priorities and initiatives by using project plan to achieve.
• Regular review of progress internally and have regular review with clients on the progress.
• Handle the program changes in a holistic approach to consider every detail and clarify with Operations if needed, then work with processes and assess the success of implementation.
• Daily or weekly service delivery monitoring, check daily on problem areas. Active management with lab for resolution.
• Regular calls, discussions and meetings with Account Management; Sharing presentations, meeting notes and key messages.
• Involving Technical Consultants, engagement with the client when necessary.
• Utilize BV systems as tools to monitor program KPIs (e.g. OneSource, Tableau Reporting) and prepare a standardized summary for client upon request.
• Build strong relationships with Operations team in Buffalo, NY by direct phone calls and engagement.
• Continuously simplifying and improving program documentation.

Qualifications

• Responsible for managing & tracking products to be tested by Bureau Veritas’ Buffalo NY laboratory, and will be responsible for an annual product review to determine which items are in-scope for testing.
• Responsible for communicating with retailer’s Distribution Centers (DCs) to have products pulled from the distribution centers and sent to the testing lab.
• Responsible for reviewing laboratory test reports and managing testing deviations (failures).
• Deviations will need to be investigated to determine root cause and may require communication with product vendors, manufacturers, brokers, testing labs, and retail client QA/Merchandising/warehouse stakeholders.
• Attend weekly meetings with the BV lab & retail client.
• Manage testing invoice process on a monthly basis.
• Other Tasks as needed / requested by Bureau Veritas Buffalo, NY team and/or client.

Education And Experience

• Bachelors degree required.
• Minimum of three years working experience in total – with experience in program management in consumer product testing, quality assurance, process/quality engineering or design for manufacturability.
• An equivalent combination of education and experience may be accepted in lieu of the above.