Program Specialist

Job Summary

Provides support to the Program Management office.

Participates in the implementation process on all orders associated with the program management team for any assigned clients.

Develops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationship.

Affords assistance in growing and expanding the client relationships to increase revenue, sales and market share.

Maintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resources.

Ensures accurate and timely billing processes are followed by clients and suppliers.

Ensures all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met and appropriately documented.

Adheres to Sunburst Workforce Advisors’ internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws.

Understands and adheres to the company's best practices and business ethics standards.

Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organization.

Requirements

• Bachelor’s Degree in a related field preferred
• One to two (1-2) years of experience in sales/recruitment/project management preferred
• Strong analytical and judgment skills
• Ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plans
• Excellent interpersonal skills with the ability to develop strong professional business relationships with internal staff, branch level employees, corporate employees, clients and suppliers
• High degree of initiative and ability to take independent actions, look for and take advantage of opportunities
• Intermediate computer skills using Microsoft Windows, Word, Excel and Maxim's proprietary computer programs
• Ability to successfully handle multiple tasks/projects simultaneously
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required

Benefits

• Medical/Prescription, Dental, Vision
• Health Advocacy (company paid if enrolled Medical)
• Health Advocate Employee Assistance Program
• Health Savings Account
• 401(k), 401(k) Company Match
• Profit Sharing
• Short Term Disability
• Long Term Disability
• Primary Caregiver Leave
• Parental Leave
• Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary Life and Accidental Death and Dismemberment Insurance
• Hospital Expense Protection Plan
• Critical Illness Insurance
• Accident Insurance
• Dependent Care Flexible Spending Account
• Home and Auto Insurance
• Pet Insurance
• MilkStork
• Transportation Benefit
• Educational Assistance Program
• College Partnership Program
• Paid Time Off/Company Holidays

About the Company

Amergis Healthcare Staffing and Sunburst are committed to providing equal opportunity and affirmative action in employment.

The company adheres to the San Francisco Fair Chance Initiative and considers for employment qualified applicants with arrest and conviction records.