Program Service Representative

About the role

The Vendor-Managed Inventory [Program Service] Representative job involves setting, delivering, stocking our product and maintaining the overall program presentation at customer facilities. As a Program Service Representative, you are responsible for the management of onsite/remote CPS Program operations and providing best in class service standards by maintaining established inventory levels, while adhering to established safety standards, consistent communication, and issue escalation. This role can be based out of Raleigh, NC.

Responsibilities

• Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
• Transport product to customers as necessary.
• Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
• Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders.
• Maintain expert knowledge of program systems and operations.
• Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
• Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels.
• Identify opportunities to improve productivity, customer programs, and communication.
• Comply with all organizational policies and procedures, including internal and customer safety standards.
• All other duties as assigned.

Qualifications & Skills

• High school diploma/GED required.
• 1-2 years of material handling or warehouse experience.
• Minimum of 2 years' experience in customer management.
• Valid Driver's License and clean driving record.
• Ability to pass/maintain DOT certification.
• Ability to lift 30 to 60 pounds regularly.
• Ability to be on feet for up to 8 hours a day.
• Work performed in customer facilities with varying conditions, including summer and winter driving.
• Basic computer knowledge including Microsoft Office.
• Effective verbal and written communication skills.
• Problem‑solving ability.
• Ability to establish, build and maintain positive customer relationships, respond promptly to needs, solicit feedback, and manage difficult situations.

Benefits

• Maternity/Paternal leave after 1 year of service.
• Tuition Reimbursement eligible after 1 year of service.
• Health benefits and programs – medical, vision, dental, life insurance and more.
• 401(k) plan.
• Short term disability.
• Long term disability.
• Paid Time Off, accrued per pay period, with an additional day earned per year of service.
• 10 paid holidays.

Pay

$20.00 per hour. Pay is based on several factors which vary based on position, including labor markets, education, skills, work experience and certifications. Eligible for an annual incentive bonus depending on organizational performance.

Schedule

Monday - Friday, 6:00 am - 3:30 pm.