Program Scheduler

Key Responsibilities

• Process new referrals in line with VITAS Healthcare Corporation’s policies.
• Offer and confirm same-day appointments based on patient and referral source requests.
• Participate in morning check-in meetings to review staffing and scheduling needs.
• Collaborate with Director of Admissions to maintain adequate resources in the admission scheduling tool.
• Provide a high level of customer service in all interactions.
• Log in to and remain on the Cisco Phone System during work shifts to handle incoming calls.
• Communicate and collaborate with Program Admissions, Care Connection Center Intake, and Sales teams for efficient resource dispatching.
• Record, monitor, and review calls for training, quality, and performance feedback.
• Support the Admissions team to achieve program goals.
• Maintain rapport and effective relationships with internal and external customers.
• Enter accurate information to ensure data integrity in computer applications.
• Respond accurately to all questions about services provided.
• Escalate issues to Director of Admissions or Admissions clinical staff as needed.
• Participate in ongoing training and development based on healthcare changes.
• Notify Admissions/Sales staff of all scheduled appointments according to standards.
• Utilize scheduling tools to facilitate and update appointments effectively.

Qualifications

• Two or more years of related experience in medical terminology or administrative/business office environments.
• Ability to work in a fast-paced, dynamic environment and exercise sound judgment.
• Excellent verbal and written communication skills, particularly in providing concierge-level service.
• Working knowledge of computers, internet access, and proficiency in navigating automated systems and typing at least 45 words per minute.
• Prior experience collaborating with other functional leaders to implement action plans.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Model positive behaviors that support integrity, diversity, innovation, relationship-building, customer focus, and teamwork.
• Effective communication skills with department heads, managers, coworkers, and vendors to resolve issues and negotiate solutions.

Education: High school diploma or equivalent preferred, with a basic understanding of medical terminology and business office operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

SPECIAL INSTRUCTIONS TO CANDIDATES - EOE/AA M/F/D/V