Program Scheduler

Key Responsibilities

• Process new referrals in line with VITAS Healthcare Corporation's policies.
• Offer and confirm same-day appointments based on patient and referral source requests.
• Participate in morning check-in meetings to review staffing and scheduling needs.
• Collaborate with Director of Admissions to maintain adequate resources in the admission scheduling tool.
• Provide a concierge level of customer service in all interactions.
• Log in to and remain on the Cisco Phone System during the work shift to take inbound calls.
• Communicate and collaborate with Program Admissions, Care Connection Center Intake, and Sales teams for timely resource dispatching.
• Record, monitor, and review calls for training, quality, and performance feedback.
• Support the Admissions team to achieve program goals.
• Maintain a rapport and effective relationship with all internal and external customers.
• Enter accurate information to support data integrity in computer applications.
• Respond accurately to all questions regarding services provided.
• Escalate issues to Director of Admissions or Admissions clinical staff when needed.
• Participate in ongoing training and development based on the evolving healthcare environment.
• Notify Admissions/Sales staff of all scheduled appointments according to standards.
• Utilize scheduling tools to effectively facilitate the scheduling and updating of appointments.
• Perform related duties as required.

Qualifications

• Two or more years of related experience in medical terminology or administrative/business office environments.
• Experience in a fast-paced, dynamic environment.
• Ability to establish and maintain strong partnering relationships with internal and external callers.
• Superior verbal and written communication skills to provide a concierge level of service.
• Working knowledge of computers, internet access, and ability to navigate within automated systems and type at least 45 words per minute.
• Prior experience collaborating with other functional leaders to drive action plans.
• Highly organized and able to manage multiple responsibilities simultaneously.
• Model positive behaviors focused on supporting integrity, valuing diversity, innovation, building relationships, customer focus, and teamwork.
• Ability to communicate tactfully with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions.