Program Scheduler

Responsibilities

• Process new referrals in the manner best fitting the needs of the referral source and in alignment with pending management and intake processes.
• Offer and/or confirm a same-day appointment or the closest possible appointment time based on the request of the patient and/or referral source to ensure timely admission.
• Participate in morning check-in meetings and activities as assigned to review staffing and scheduling needs for the day.
• Collaborate with the Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the work week.
• Provide a concierge level of customer service in every interaction.
• Use the Cisco Phone System: remain logged in and “on ready” throughout the work shift, taking inbound calls as necessary.
• Maintain strong, professional communication and collaboration with Program Admissions, Care Connection Center Intake, and Sales teams for timely dispatching of all Admission visit resources.
• Support data integrity by entering accurate information in computer applications.
• Respond accurately to all questions regarding services provided.
• Escalate matters to the Director of Admissions or Admissions clinical staff when assistance or clarification is needed.
• Participate in ongoing training and development based on the changing healthcare environment.
• Notify Admissions/Sales Staff of all scheduled appointments per standards.
• Utilize scheduling tools to effectively facilitate and update appointments.
• Perform related duties as required or assigned by supervisor or management.

Requirements

• Two or more years of related experience in medical terminology and/or in an administrative, business office, or call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers.
• Superior ability to effectively communicate at all levels of customer interaction, both verbally and in writing, to provide a concierge level of service.
• Working knowledge of computers, internet access, and the ability to navigate within automated systems and various software packages; typing minimum 45 wpm.
• Prior experience working collaboratively with other functional leaders to drive action plans.
• Highly organized with the ability to manage multiple responsibilities and work on various assignments simultaneously.
• Model positive behaviors focused on supporting integrity, valuing diversity, innovation, building relationships, customer focus, and teamwork.
• Ability to communicate tactfully with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions.

Qualifications

• Completion of high school or basic education equivalency required.
• Bilingual in Spanish/English is a plus.
• Medical or business office education or training desired.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.