Program Scheduler

Key Responsibilities

• Process new referrals in alignment with VITAS Healthcare Corporation’s policies and procedures.
• Offer and/or confirm a same-day appointment based on patient and referral source requests.
• Participate in morning check-in meetings to review staffing and scheduling needs.
• Collaborate with the Director of Admissions to ensure availability of resources in the admission scheduling tool.
• Provide a concierge level of customer service in every interaction.
• Log in to and remain on the Cisco Phone System during the work shift to handle inbound calls.
• Communicate professionally with Program Admissions, Care Connection Center Intake, and Sales teams for timely resource dispatching.
• Record, monitor, and review calls for training, quality, and performance feedback.
• Support the Admissions team to meet program goals.
• Maintain a rapport and effective relationship with all internal and external customers.
• Enter accurate information to support data integrity in computer applications.
• Respond accurately to all questions regarding services provided.
• Escalate issues to the Director of Admissions or Admissions clinical staff when needed.
• Participate in ongoing training and development based on the evolving healthcare environment.
• Notify Admissions/Sales staff of all scheduled appointments according to standards.
• Utilize scheduling tools to effectively manage and update appointments.
• Perform related duties as assigned.

Qualifications

• Two or more years of related experience in medical terminology or administrative/business office environments.
• Ability to achieve goals in a fast-paced, dynamic environment.
• Strong communication skills, both verbal and written, to provide a concierge level of service.
• Working knowledge of computers, internet access, and navigation within automated systems, typing minimum 45 words per minute.
• Prior experience collaborating with other functional leaders to drive action plans.
• Highly organized with the ability to manage multiple responsibilities simultaneously.
• Model positive behaviors focused on integrity, valuing diversity, innovation, building relationships, customer focus, and teamwork.
• Effective communication skills with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions.

Education: Completion of high school or basic education equivalency required. Preferred: Medical or business office education or training.

Certification & Licensure: None.