Program Scheduler

Key Responsibilities

• Create and maintain permanent schedules for clients and clinical staff.
• Manage day-to-day changes including client and staff cancellations.
• Ensure schedules for new clients and new hires are created one week before onboarding.
• Create and disseminate new hire shadowing schedules.
• Review scheduling expectations for new hires.
• Review and maximize client and staff schedules based on current contract fulfillment reports.
• Proactively identify and resolve scheduling conflicts.
• Manage communication within the local clinical and operations team regarding scheduling changes, concerns, and requests.
• Manage communications from parents, caregivers, schools, and staff regarding scheduling needs and requests.
• Partner with Office Manager to continually assess staffing needs.
• Maintain professional relationships with stakeholders.
• Provide exceptional customer service to all stakeholders.
• Understand your clinic’s service radius and surrounding areas regarding zoning.
• Maintain scheduling records and Client Relationship Management systems with up-to-date status of clients and staff.
• Audit scheduling errors, and location status, and monitor labor law requirements.
• Assist and perform any other administrative duties as assigned.

Skills, Knowledge and Expertise

• Minimum of 2+ years of relevant work experience in scheduling or administrative role.
• Bachelor’s degree in healthcare administration or a similar field preferred.
• Familiarity with electronic health record systems.
• Ability and desire to operate resourcefully, independently, and with urgency.
• Mission-driven and focused to support clinical quality.
• Analytical: Ability to closely examine and identify relevant information and earn the respect of both leaders and operational teams by translating insights into clear, sizable scheduling plans/metrics.
• Operational excellence: Must have a keen eye for detail and an exceptionally high bar for accuracy and quality.
• Strong opinions loosely held: Ability to articulate POV with clarity, humility, and a willingness to question one’s assumptions/desire to constantly improve.
• Integrity and trustworthiness.
• Excellent written and verbal skills in English and bilingual preferred.
• A passion for the field of behavioral healthcare while leading with empathy.
• Experience and understanding of the ABA, Floortime/DIR, and mental healthcare industry.

Benefits

• Medical, Dental, Vision, and Life insurance.
• Paid sick leave.
• Paid Training.
• Paid Vacation Time.