Program Resident Monitor

About the role

The Program Resident Monitor plays a vital role in ensuring the safety, security, and overall well-being of participants in the Pathway Home program. This position involves active collaboration with staff to deliver essential resources, conduct regular wellness checks, and uphold a secure, respectful, and inclusive environment. Monitors are stationed outdoors to maintain high visibility, enabling proactive observation and responsive support for all participants.

Responsibilities

• Conduct regular wellness checks to ensure participants' safety and well-being.
• Provide access to meals and snacks, ensuring participants are adequately nourished during their stay at Pathway Home.
• Support participants transitioning from outdoor living or vehicles to indoor accommodations.
• Engage participants in harm reduction services and offer supportive resources as needed.
• Collaborate with housekeeping, maintenance, and program staff to ensure the provision of clean linens, hygiene supplies, and janitorial services.
• Assist in implementing and maintaining site security plans, including monitoring entry and exit points, ensuring adequate lighting, and de-escalating conflicts.
• Report on security or safety concerns to program management and on-site security personnel.
• Provide reasonable accommodation for individuals with disabilities, families, and those with emotional or service animals in compliance with ADA.
• Ensure services and accommodations respect participants' self-identified gender identities.
• Ensure that participants receive three nutritious meals daily, including two hot meals.
• Post daily menus and meal schedules in visible locations.
• Distribute hygiene supplies such as soap, toilet paper, feminine hygiene products, etc.
• Work closely with program staff, housekeeping, and community partners to meet participants' needs.
• Other duties as assigned by leadership.

Requirements

• High school diploma or equivalent required.
• One year of experience working with homeless individuals with mental illness, chronic health issues, and substance use disorders.
• Strong interpersonal and communication skills.
• Ability to handle sensitive situations with compassion and discretion.
• Permanent U.S. residency or citizenship.
• Ability to pass criminal clearance background check.
• Ability to successfully pass a TB screening test.
• Valid California state driver's license, current auto insurance, and a good driving record.
• Excellent time management skills, ability to manage multiple tasks, projects, and priorities.

Schedule

This is a 24-hour/7-day-a-week site which will require working on weekends and holidays. Residential Monitors will be required to work stationed outside and be subject to extreme weather conditions.