Program Referrals Coordinator II - Preventing and Ending Homelessness

Essential Duties

• Referral Coordination and Service Linkage
• Collaborate with Bet Tzedek attorneys to assess client needs and connect clients to appropriate social services.
• Proactively engage with current clients who receive social service referrals to help ensure timely follow-up with service providers.
• Data entry, reporting, and resource management
• Enter and proactively maintain accurate case, client, referral, and reporting data in compliance with Bet Tzedek policies and procedures.
• Prepare and regularly update data tracking reports and assignment logs.
• Assemble and maintain well-organized internal and external resource lists, including city-specific community resources.
• Aid in the preparation of monthly grant reports and proactively review team data to assess grant compliance.
• Intakes and Relationship Building
• Independently research, build, and maintain relationships with social services and community partners.
• Participate in in-person intake clinics, outreach, and education events with unhoused individuals and individuals at imminent risk of homelessness (local travel required).
• Other assignments as deemed appropriate.

Qualifications

• AA/AS and/or BA/BS degree; or high school diploma or GED (required).
• Minimum of two (2) years of experience working in a professional office setting (preferred).
• Excellent time management, project management, and problem-solving skills (required).
• Exceptionally organized and self-motivated, with excellent attention to details (required).
• Excellent people skills (required) and experience in working with clients in crisis or distress (strongly preferred).
• Experience working with social service providers in Los Angeles County (preferred).
• Familiarity with Legal Server or other cloud-based case management system (preferred).
• Ease with oral and written communication in, and ability to provide oral interpretation and written translation to and from, English and Spanish (preferred).
• Understanding and commitment to Bet Tzedek’s mission of equal justice for all and Bet Tzedek’s core values of leadership, community-based advocacy, and innovation (required).
• Commitment to diversity, equity, and inclusion (required).