Program Quality & Compliance Specialist I

Job Summary

Reporting directly to the Director of Program Quality and Compliance, the Program Quality and Compliance Specialist ensures the successful implementation and integrity of our programs. This position is responsible for accurately tracking and analyzing program data to measure quality and adherence to program standards, and compliance with company policies.

Essential Duties and Responsibilities

• Implement the assessment process using approved tools to evaluate and score site performance, measuring program quality and consistency of implementation.
• Submits detailed reports and trend analyses on time to Regional Operations teams members including but not limited to Site Program Managers, Program Directors, and Executive Directors of Programs.
• Strong partnership and collaboration with the Program Directors and other stakeholders to address program challenges and implement improvements by co-creating response plans based on data analytics.
• Communicate effectively and immediately about program status, trends, and actionable insights.
• Maintain a high-level of confidentiality and will not disclose any sensitive information or content related to staff, partners, program, students, families etc.
• Ensure that all assessments are conducted fairly and equitably, treating all locations and staff with impartiality and respect.
• Uphold the highest standards of ethics and integrity, ensuring that all data collected and reported is complete, accurate, and free from manipulation or withholding of information.
• Ensure the implementation of the continuous quality improvement (CQI) process by conducting site visits and observations to a designated group of program sites in the area a minimum of 85% of their work time.
• Maintains a high-level of confidentiality and will not disclose any sensitive information or content related to staff, partners, program, students, families etc.
• Assess, develop, and facilitate training based on current staff needs or trends.

Qualifications and Requirements

• Bachelor’s degree (BA) in education or related field
• 3 years’ experience with assessments and data tracking
• 3 years’ experience with data analytics and reporting on trends
• 3 years’ experience with creating action plans to address challenges or hot spots
• Exceptional analytical and problem-solving abilities, with attention to detail
• Excellent communication skills and the ability to present complex information clearly and concisely
• Proficient with Microsoft Office Suite, Outlook, and Teams

Compensation

Salary $79,144. This is the targeted compensation for the position. A range of factors, including but not limited to; location, skills, experience, will be considered. Actual compensation may vary.