Program/ Project Manager [SK-10871]

About the Role

Join a leading organization at the forefront of innovation, dedicated to shaping the future of its industry. This company is known for its fast-paced environment and commitment to excellence, driving significant impact through strategic initiatives. As a Program/Project Manager, you will be the backbone of a dynamic program, transforming intricate plans into tangible results and ensuring every stakeholder has a clear view of progress. Your role will align cross-functional teams, drive accountability, and elevate the organization’s ability to deliver on its strategic goals.

Responsibilities

• Design, manage, and continuously improve the Agile operating model for the program, including sprint cadences, planning, and burndown tracking.
• Define sprint outputs and expectations, holding workstream owners accountable to delivery commitments.
• Build and maintain the program charter, roadmap, and sprint plans, adapting as priorities evolve.
• Manage and expand the central workstream structure across all program pillars, ensuring coverage, clarity, and ownership.
• Own and maintain the central work tracking system, including sprint boards, cross-workstream dashboards, and institution-level views.
• Serve as the system administrator for all project tooling, ensuring boards are current, accurate, and useful.
• Drive adoption of centralized execution systems across the team, migrating work away from ad hoc tracking.
• Maintain status dashboards for both core team and executive audiences.
• Schedule and facilitate the full operating rhythm: daily standups, weekly core working sessions, and biweekly executive meetings.
• Create and distribute agendas, pre-reads, and rolling meeting notes for all recurring sessions.
• Drive follow-up and accountability after every meeting, tracking open actions to closure.
• Identify and escalate blockers, risks, and dependencies proactively.
• Produce sprint reports including status summaries, burndown data, and workstream outputs.
• Build and distribute executive updates and email communications on a biweekly cadence.
• Maintain institution-level status trackers and consolidate completed, in-progress, and at-risk work into clear reporting.
• Translate day-to-day execution activity into leadership-ready visibility, ensuring executives always have an accurate picture of program health.
• Act as the connective tissue across all workstreams, aligning owners, tracking dependencies, and ensuring outputs are delivered on schedule.
• Coordinate across various digital channels to keep work integrated and on track.
• Facilitate alignment on shared priorities.
• Manage agency and vendor coordination: scheduling kickoffs, aligning timelines and attendees, and tracking execution readiness.
• Build and maintain centralized documentation repositories organized by workstream, ensuring materials are current, accessible, and version-controlled.
• Own the program’s central knowledge hub.
• Enforce documentation standards across the team: upload compliance, naming conventions, and visibility across functions.
• Consolidate incoming ideas, requests, and priorities from stakeholders into a structured backlog.
• Translate intake into actionable tasks and sprint backlog items, ensuring nothing gets lost or deprioritized without visibility.
• Partner with leadership to support prioritization decisions based on program goals and capacity.
• Provide hands-on project management support for individual workstreams as needed.
• Submit and track operational tickets and drive cross-functional resolution of blockers.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
• 3–5 years of experience in program or project management, preferably in a digital marketing, agency, or cross-functional enterprise environment.
• Hands-on experience with Agile/Scrum methodologies, including sprint planning, backlog management, and burndown reporting.
• Demonstrated experience with a leading project management platform (e.g., Asana, Jira, Azure DevOps, Workfront, or similar).
• Experience managing executive-level reporting and preparing stakeholder communications or status updates.
• Proficiency in modern collaboration and office productivity suites (e.g., Microsoft 365 tools including Teams, Outlook, and PowerPoint).
• Ability to build and maintain project dashboards, trackers, and status reports.
• Comfort with ticketing and operational systems.
• Ability to quickly learn and become the administrator of new tools and platforms.

Nice-to-Have Qualifications

• Familiarity with digital marketing concepts, such as search engine optimization or content operations, is a plus, but not required.

Skills & Cultural Fit

• Exceptionally organized with a strong bias toward systems, structure, and documentation—you create order in complex environments.
• Strong project manager: you own timelines, track every open action, and close the loop without being asked.
• Proactive communicator who keeps stakeholders informed, surfaces issues early, and drives accountability without being heavy-handed.
• Highly collaborative with a team-first mindset—comfortable working across functions and seniority levels.
• Strong sense of urgency and ownership; you treat the program’s success as your own responsibility.
• Detail-oriented and reliable—teams and leaders trust that what you produce is accurate and complete.
• Comfortable operating in a fast-moving, ambiguous environment where priorities shift and speed matters.
• Willing to go above and beyond, and to roll up your sleeves for hands-on execution when the work calls for it.

What Success Looks Like

First 30-60 Days

• Take full ownership of the existing program infrastructure: sprint cadence, project management boards, meeting rhythm, and project status cadence.
• Build trust with workstream owners and leadership by delivering accurate, on-time reporting and maintaining a clear, up-to-date picture of program health.
• Begin identifying gaps and proposing improvements to the operating model.

Ongoing Key Performance Indicators

• Sprint delivery rate: percentage of committed sprint items completed on time.
• Reporting timeliness: executive updates and sprint summaries delivered on schedule.
• Backlog health: intake items triaged and on the board within agreed service level agreements.
• Cross-workstream alignment: dependencies tracked and risks escalated before they impact delivery.
• Dashboard accuracy: project management boards and status trackers reflect real-time program state.

Benefits

• Access to benefits such as health benefit contributions.
• Retirement plans with match.
• Flexible spending accounts.