Program & Project Manager

Responsibilities

• Leads the end-to-end implementation of a new case management system, including planning, requirements gathering, process design, configuration oversight, stakeholder engagement, testing, deployment, and post-implementation optimization.
• Establishes program structure, governance, timelines, milestones, and success metrics for the case management system initiative.
• PARTNERS WITH BUSINESS LEADERS, IT, AND VENDORS TO ALIGN SYSTEM CAPABILITIES WITH OPERATIONAL NEEDS AND STRATEGIC GOALS.
• IDENTIFIES PROCESS IMPROVEMENTS, AUTOMATION OPPORTUNITIES, AND BEST PRACTICES TO ENHANCE SYSTEM EFFECTIVENESS.
• LEADS AND SUPPORTS MULTIPLE CONCURRENT BUSINESS AND TECHNOLOGY PROJECTS AND INITIATIVES, ENSURING PRIORITIZATION, RESOURCE ALIGNMENT, AND ON-TIME DELIVERY.
• DEVELOPS AND MAINTAINS PROJECT PLANS, TIMELINES, RISK LOGS, AND STATUS REPORTS ACROSS INITIATIVES.
• COLLABORATES WITH IT LEADERSHIP TO SUPPORT BROADER TECHNOLOGY ROADMAP EXECUTION AND CROSS-FUNCTIONAL PROJECT DEPENDENCIES.
• OVERSEES SOFTWARE IMPLEMENTATION, ENHANCEMENTS, AND LIFECYCLE MANAGEMENT FOR CURRENT CASE MANAGEMENT SYSTEM AND OTHER BUSINESS APPLICATIONS.
• LEADS ENHANCEMENT REQUEST PROCESS; PRIORITIZES REQUESTS, GATHERS STAKEHOLDER INPUT, AND TRACKS TO COMPLETION.
• CREATES AND MAINTAINS BUSINESS REQUIREMENT DOCUMENTS (BRDs) AND FUNCTIONAL SPECIFICATIONS.
• SERVES AS LIASON BETWEEN BUSINESS STAKEHOLDERS, IT, AND VENDORS TO ENSURE CLEAR COMMUNICATION AND SUCCESSFUL DELIVERY.
• CORPORATES AND LEADS USER ACCEPTANCE TESTING (UAT) TO VALIDATE SYSTEM FUNCTIONALITY AND BUSINESS READINESS.
• MANAGES CHANGE MANAGEMENT PROCESSES, INCLUDING COMMUNICATION PLANS, TRAINING, AND USER ADOPTION STRATEGIES.

Qualifications/Requirements

• Bachelor’s Degree or equivalent experience
• 5-7 years work experience in project and/or program management, including software or IT initiatives
• Demonstrated experience managing multiple concurrent projects or programs, including prioritization and resource coordination
• Strong experience working with cross-functional teams, including business stakeholders, IT, and vendors
• MUST BE PROFICIENT IN MICROSOFT OFFICE
• Strong knowledge of project management methodologies (PMP not required)
• Experience with project management and collaboration tools (Jira, Smartsheet, MS Project, Azure DevOps or similar)
• Experience coordinating and leading User Acceptance Testing (UAT)
• An understanding of the software development life cycle (SDLC) is a plus
• Strong verbal and written communication skills
• Strong decision making and organizational skills
• Able to perform processing duties with minimal supervision
• High degree of professionalism and personal presence
• Able to interact effectively and professionally, and provide exceptional service, both internally and externally at all times