Program/Project Management Associate Manager

Overview

Embed and partner with functional leadership and their teams to develop a deep understanding of the business domain, provide support and guidance for standard North America Deployment (NAD) and S&T processes and tools, and ensure the successful end-to-end delivery of investments—from strategy and the annual operating plan (AOP) through demand management, ongoing program/project health, audit readiness, deployment, and closure.

Responsibilities

• Own two NAD functional domains. Partner with domain leaders and their teams to understand business needs and provide end-to-end support for standard NA Deployment and S&T processes and tools, ensuring successful delivery of investments from demand intake through project closure.

• Own the NAD Objectives and Key Results (OKR) process. Facilitate the current Excel-based cycle each period, lead implementation of the Goals and Targets replacement tool in ServiceNow/SPM and serve as the point of contact for ongoing process improvements and support.

• Partner with NAD leadership, S&T Finance, Accounting Services Group, Process Excellence & Transformation, and other stakeholders as needed to execute the Enterprise Strategic Plan, Annual Operating Plan, and objectives-setting activities.

• Facilitate timely execution of NAD processes and coach associates on best practices to ensure compliance, audit readiness, and adherence to organizational standards of excellence.

• Apply advanced Program/Project Management expertise to independently execute and facilitate complex tasks and initiatives; identify and implement solutions to complex problems requiring investigation and analysis.

• Support the implementation of PMO standards, tools, and methodologies.

• Lead development of templates, guidelines, and supporting documentation.

• Support NA Deployment All-Hands, operational reviews, and leadership offsites as needed.

Qualifications

• 4 - 5 years of project and portfolio management experience

• Strong process skills (process discipline and process adherence)

• Strong analytical and problem-solving skills

• Strong written and verbal communication skills

• Strong stakeholder management skills

• Strict attention to detail, excellent organization skills, ability to balance numerous tasks and meet tight deadlines

• Willingness to work on a variety of tasks and projects and quickly shifting priorities with tight deadlines

• Strong team player

• Proficiency in MS Office

• Bachelor’s degree (a specialization in Computer Science is an asset)